Desktop Support Technician

Job Title: Desktop Support Technician

Location: Manchester, UK

About the Role:

As a Desktop Support Technician at ConnexAI, you'll be key in supporting our internal infrastructure across multiple global offices. Reporting to the Global Head of Infrastructure, you'll handle day-to-day IT operations, onboarding, and troubleshooting while driving service quality and helping embed a culture of best practice.

Based in our Manchester HQ, you'll work hands-on with local teams and remotely support international offices to keep everything running smoothly.

Key Responsibilities:

• Onboard new starters with devices and software using our standard build process
• Maintain the internal asset register
• Manage users and permissions via Active Directory and Group Policy
• Monitor internal systems, including antivirus, WSUS, and third-party updates
• Troubleshoot hardware/software issues and coordinate with vendors as needed
• Configure and support VPN access for remote users
• Set up and maintain VLANs to ensure correct network segmentation
• Support and maintain virtual environments
• Identify opportunities to improve internal IT processes
• Act as an escalation point within the Infrastructure team
• Champion a culture of IT security, reliability, and user-first service

What We're Looking For:

• Confident in supporting end users across varied technical skill levels
• Proactive, adaptable, and solutions-focused
• Comfortable managing multiple tasks and priorities at once
• Keen to grow your role alongside the business
• Microsoft MTA / MCSA / MCSP (required)
• Experience managing virtual environments

Why Join ConnexAI?

With offices across five continents, ConnexAI is one of the UK's fastest-growing tech companies. Our Infrastructure team keeps that engine running, delivering secure, reliable systems that support our global operations.

You'll be part of a hands-on, collaborative team solving real-world challenges, helping shape the tools and processes that support a world-class SaaS platform.