Junior Client Success Coordinator (Manchester Area)

What we do

Customer engagement: Whether clients prefer to communicate on social media, by text, or over the phone, our system will adapt to and sync with their existing systems. It is Omnichannel Customer Engagement made simple.

The role

As a New Client Success Coordinator, you will facilitate effective collaboration between several departments to ensure processes are followed and run smoothly.

Responsibilite

• Day-to-day client and staff interaction
• Communicate with all departments to ensure deadlines are met
• Working closely with the operations, project management and technical services teams
• Identify trends and assess opportunities to improve processes and execution
• Support team members and internal colleagues with ADHOC requests
• Innovating & following operational processes
• Seeing out Operational tasks from start to finish
• Keeping real-time spreadsheets updated and accurate
• Working on project management tools such as Trello and Zendesk to ensure operational processes are followed by multiple teams
• Drafting of documents, including welcome packs and agreements

Skills

• Good administrative skills
• Ability to stay on top of spreadsheets with the use of Excel
• Understanding of reporting
• Great communication skills, both internally and externally, to build relationships
• Good time management skills
• Collaboration and teamwork skills
• Organised individual with a strong eye for detail
• Computer Literate