IT Account Manager

Our client, a leading Unified Communications, Contact Centre, and Network Infrastructure solutions is hiring for an Account Manager. We aim to create exceptional customer experiences and drive business growth through innovative technology.

Role Overview:
As an Account Manager, you will work with Account Directors to enhance customer experience, retain recurring revenues, and drive incremental account spend.

Key Responsibilities:

Support Account Directors in cross-sell and upsell opportunities.
Ensure retention of recurring revenues and develop incremental opportunities.
Engage with customers to drive growth and manage renewals.
Compile quotations and process orders.
Collaborate with the service team for continuous improvement.
Maintain CRM system (Salesforce) and stay updated on our portfolio.

Technical Profile:

Experience in UCC, UCaaS, CCaaS, Network Infrastructure, and CX solutions.
Understanding of mobile and WAN.
Proven ability to achieve targets.

Personal Attributes/Skills:

Excellent customer service and communication skills.
Proactive, collaborative, and goal-oriented.
Technically curious with a good commercial sense.
Self-motivated and able to work under pressure.

We are an equal opportunity employer, committed to diversity and inclusion.

Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.

People. Technology. Connected.

Connexa Technology is acting as an Employment Agency in relation to this vacancy.