IT Technical Apprentice
This apprenticeship is an excellent opportunity to start a career in IT. You will gain hands‐on experience providing IT support across the organisation while learning how modern technologies - including AI and automation, can be used to improve efficiency, service quality, and user experience.
Role
- Provide customer facing support for all colleagues across the business.
- Work alongside the IT Service Desk team but also liaise and support support the Infrastructure and Application teams.
- Provide first line support to all areas of the business, escalating to internal teams and 3rd parties where appropriate.
- Support other IT colleagues regarding major projects such as infrastructure and systems upgrades.
- Create and maintain knowledge articles and simple user guides to support self-service.
- Support new starters and leavers to ensure colleagues have the correct equipment, accounts and access from day one.
- Use approved AI tools to support ticket resolution, improve knowledge content and enhance the colleague experience.
Training
Following successful completion of the apprenticeship, there are opportunities to progress into roles such as IT Support Technician, Service Desk Analyst, or Infrastructure Technician.
Connexus is committed to developing apprentices and, where possible, supporting them to continue their career within the organisation, with further training and progression into more specialised IT roles over time.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- HEREFORDSHIRE, LUDLOW, AND NORTH SHROPSHIRE COLLEGE
- Working Week
- Monday to Friday, 9.00am to 5.00pm, with 1 hour for lunch.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Sunday, 21st June 2026
- Start Date
- Monday, 24th August 2026
Desired Skills
- IT skills
- Attention to detail
- Problem solving skills
- Team working
Qualifications
- English GCSE, grade C/4 or above (Desired)
- Maths GCSE, grade C/4 or above (Desired)
About the Employer
Connexus
Connexus is a rural housing association with its heritage in Shropshire and Herefordshire, providing good quality, affordable and safe homes that customers are proud to live in. We create inclusive neighbourhoods, sustainable rural communities, and provide services that support our customers to build a life in their home. The work our teams do is varied, and no two days are the same.