Senior IT Support Engineer

A growing UK-based organisation with multiple operational sites is looking to recruit a Senior IT Support Engineer to strengthen its internal IT team. This role will see you supporting a broad user base while helping to ensure the company’s technology systems remain reliable, secure and efficient.

The Role:

As a Senior IT Support Engineer, you will act as a key escalation point for technical issues and work closely with colleagues across the organisation to deliver effective IT support. In addition to hands-on troubleshooting, you will help maintain stable IT systems and assist with projects and service enhancements.

Responsibilities include:

• Acting as an escalation point for technical support issues across desktops, servers, networks and business systems
• Diagnosing and resolving more complex user and system issues
• Managing incidents and service requests through the service desk to resolution
• Supporting and administering Microsoft 365, Active Directory and Windows environments
• Assisting with the management of company devices including laptops and mobile devices
• Supporting device management platforms and MDM solutions (experience with Intune beneficial)
• Working with external suppliers and vendors where required
• Contributing to system upgrades, IT improvements and infrastructure projects
• Supporting the setup and management of user accounts, devices and access permissions
• Troubleshooting network connectivity issues across LAN, WAN and wireless environments
• Sharing knowledge with colleagues and supporting less experienced members of the IT team

 
About You:

To succeed in this role, you will have a strong background in IT support and be comfortable working within a busy service environment. You will be confident diagnosing technical issues while maintaining a professional and customer-focused approach when supporting users.

The ideal candidate will have:

• Around 3+ years’ experience in an IT support or service desk environment
• Strong experience working with Microsoft 365 and Active Directory
• Proven experience supporting Windows 10 and Windows 11
• Experience using IT Service Management or helpdesk systems
• Exposure to mobile device management platforms
• Good troubleshooting skills across a range of IT technologies
• The ability to communicate technical information clearly to non-technical users
• A proactive and organised approach to managing workloads

 
What’s on Offer:

• Competitive salary
• 25 days’ annual leave plus bank holidays
• Company pension scheme
• Ongoing training and development support
• Opportunity to progress into Team Lead or supervisory roles over time

Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven’t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)