1st Line Support

Do you have 1st Line Support experience and want to take the next step in your IT career?

Are you ready to join a collaborative and dynamic team in a fantastic office environment?

Do you want to work in an environment that values teamwork?

In this office-based role, you will work across 3 locations in Central Manchester. You will have the chance to collaborate with colleagues, be mentored by experienced professionals, and develop your skills further. This is a great opportunity to advance your IT career while making a real impact.

We are looking for an experienced  1st Line Service Desk Support Analyst to join the team. You will support Windows and Apple Mac users across multiple sites in a service-driven environment. Exceptional communication skills and a friendly, customer-focused approach are essential.

What You Will Be Doing:

• Providing IT Support: Serve as the primary point of contact for user inquiries via helpdesk systems, phone, email, or in-person interactions, ensuring a positive and helpful experience.
• Local and Remote Assistance: Deliver effective support to users onsite and remotely as part of a collaborative team.
• Ticket Management: Log and track issues using helpdesk systems like Freshservice, ensuring resolutions are well-documented.
• Equipment Administration: Manage equipment pools, track loans and deployments, and ensure all hardware assets are logged and maintained.
• Active Directory Support: Perform essential tasks such as password resets and account creation.
• Adaptability: Handle additional tasks as needed to meet the business's demands.
• Building Relationships: Build strong connections between the IT Service Desk and other departments to ensure seamless collaboration.
• Skills Application: Work with SharePoint, Intune, and Office 365 to enhance user support.

What We’re Looking For:

• Proven 1st Line Support experience.
• Excellent verbal and written communication skills.
• A proactive, customer-focused attitude with the ability to handle tasks efficiently.
• Strong troubleshooting skills for Windows and Apple Mac systems.
• Knowledge of Active Directory, SharePoint, Intune, and Office 365 is highly advantageous.
• A quick learner with the ability to adapt to new technologies and challenges in a fast-paced environment.
• Experience with helpdesk (ticketing) systems like Freshservice is a plus.

Why Join Us?

• Gain mentorship and guidance from experienced professionals to help advance your career.
• Be part of a supportive and collaborative team dedicated to delivering exceptional IT support.

If you are looking for the perfect opportunity to grow your IT career in a role that offers both professional development and an inspiring work environment, we want to hear from you!

Apply today