2nd / 3rd Line Engineer

Are you an experienced 2nd or 3rd Line Engineer ready for a new challenge?

Would you enjoy a work pattern that gives you regular extended breaks?

Are you confident in supporting both systems and network infrastructure issues across a varied client base?

We are recruiting for a Service Desk Engineer (2nd/ 3rd Line) to join a respected and growing IT Managed Services Provider based in Sittingbourne, Kent.

This is a hands-on role that works as part of a small, friendly technical team, providing remote support to a wide range of business clients. You will be supporting a variety of Microsoft environments and networking technologies, so it’s an ideal opportunity for someone who enjoys solving technical issues and wants to work across both infrastructure and connectivity challenges.

What you will be doing:

• Providing remote 2nd and 3rd line support to clients across desktop and server environments
• Troubleshooting Windows Server, Microsoft 365, Active Directory, and Group Policy
• Supporting routers, switches, firewalls (WatchGuard experience a bonus), and general network connectivity issues
• Escalation point for complex support issues from 1st and 2nd line teams
• Monitoring systems and resolving alerts across client environments

Shift Pattern:

• 4 days on (day shifts), 4 days off
• 4 nights on, 4 days off
• Then the pattern repeats

This fixed rota offers regular extended breaks, allowing for more rest, personal time, and flexibility. While it includes nights and some weekends, you will benefit from:

• Frequent 4-day breaks – like a mini holiday every week
• Fewer total working days across the year
• Midweek time off when everywhere is quieter
• Quieter night shifts for focused technical work
• A predictable schedule you can plan around
• Competitive salary that reflects the commitment: £35,000 – £45,000 DOE

What we are looking for:

• Proven experience in a 2nd or 3rd line support role, ideally within an MSP or multi-client environment
• Strong troubleshooting skills across Windows Server, Microsoft 365, and desktop OS
• Confident networking knowledge – including configuring and supporting routers, switches, firewalls, and resolving connectivity issues
• Comfortable taking ownership of complex technical problems and seeing them through to resolution
• Willingness to work a rotating shift pattern, including nights and weekends
• Certifications such as Microsoft, CompTIA, or networking-focused qualifications are a bonus

This role involves a broad mix of infrastructure and network support, making it ideal for someone who enjoys hands-on technical work and working in a varied support environment.

If you are looking for a role that gives you technical variety, regular time off, and the chance to enhance your infrastructure and networking skills, this could be the perfect fit.