2nd Line IT Support Engineer

2nd Line IT Support Engineer

Location: Onsite Hemel Hempstead

Salary: Up to £33,000 + Benefits

Are you an experienced IT Support Engineer looking for a varied onsite role where you can make a real difference to end users?

We're looking for a customer-focused 2nd Line IT Support Engineer to join a growing technology team, providing hands-on support across a busy business environment. This is a fantastic opportunity for someone who enjoys troubleshooting technical issues, supporting users face-to-face, and working with a wide range of modern Microsoft technologies.

What you'll be doing

• Providing 1st and 2nd line technical support for hardware, software and user issues.
• Supporting Windows and Microsoft 365 environments, including Outlook, Teams, SharePoint and OneDrive.
• Configuring, deploying and maintaining laptops, desktops, mobile devices, printers and other IT equipment.
• Managing user accounts, onboarding and offboarding processes.
• Troubleshooting hardware, software and networking issues.
• Logging, updating and resolving tickets within agreed service levels.
• Assisting with system updates, endpoint security and small IT projects.
• Working closely with senior technical teams to resolve more complex issues.

What we're looking for

• Previous experience in a 2nd Line IT Support or similar technical support role.
• Strong knowledge of Microsoft Windows and Microsoft 365.
• Experience supporting end-user devices and peripherals.
• Excellent troubleshooting and problem-solving skills.
• A customer-first approach with strong communication skills.
• Full UK driving licence.
• Experience with Active Directory or helpdesk systems would be advantageous.

What's on offer

• Salary up to £33,000.
• Opportunity to work with a wide range of technologies.
• Supportive team environment with ongoing learning and development.
• A varied role where no two days are the same.
• Long-term career progression within a growing technology business.

If you're passionate about delivering excellent IT support and enjoy working directly with users, we'd love to hear from you.