2nd Line

2nd Line Desktop Support Engineer

London Bridge £35,000 – £40,000 Hybrid: 3–4 days on client site (London Bridge), 1–2 days from home

Are you currently supporting Microsoft 365 environments and ready to step into a more advanced 2nd Line role? Do you enjoy being the go-to person on site, solving problems and keeping users productive? Are you looking to join an MSP that offers real long-term career development into 3rd Line, cloud, cyber, or automation?

If so, this could be an excellent next step.

My client, a well-established Managed Service Provider, is looking for a confident and technically strong 2nd Line Desktop Support Engineer to support a key customer based in London Bridge. This role is primarily on-site, with one or two days a week working from home.

You will be supporting modern cloud technologies, managing devices through Intune, working across Microsoft 365, troubleshooting user issues, and taking ownership of more complex tickets as the technical escalation point on site.

What is on offer:

• Hybrid working: typically 3–4 days per week on site in London Bridge, with 1–2 days at home
• A varied role where every day is different
• Exposure to Microsoft cloud technologies and modern endpoint management
• A clear progression path into 3rd Line, Azure, cyber security, or automation
• A supportive MSP culture focused on learning, development, and long-term careers

Technologies you will work with:

• Microsoft 365 administration
• Exchange Online, Teams, OneDrive, SharePoint
• Intune / Endpoint Manager (enrolment, compliance, policies, app deployment)
• Azure AD / Entra ID
• Windows 11 builds and configuration
• Device builds, imaging, upgrades, and hardware support
• Networking fundamentals (DNS, DHCP, TCP/IP)
• Remote monitoring tools, ticketing systems, and user escalations

What we are looking for:

• Solid experience in a 2nd Line support role, ideally within an MSP
• Strong troubleshooting ability across Microsoft 365 and Intune
• Confidence working on site with end-users and managing escalated issues
• Excellent communication and a customer-first approach
• A proactive attitude with the ability to take ownership of technical issues
• Experience with cloud-based technologies and modern workplace environments

Career development:

This MSP is well known for promoting from within. Depending on your interests, you can progress into:

• 3rd Line Support
• Cloud engineering and Azure
• Cyber security
• Automation and scripting
• Technical project work

If this sounds like something you would like to explore, I would be happy to share more details and arrange a conversation.

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