Billings Queries Analyst

Are you the one people turn to when something looks off on a bill?
Have you worked in administration or support, perhaps even in telecoms, and genuinely enjoy helping people find answers?
Do you have experience using ticketing software?

If so, this could be a great move for you.

Hours: Monday to Friday, 09:00 to 17:30 (37.5 hours per week)

We are working with a growing business that is expanding its billing team. They are looking for someone detail-focused and confident with customer service to help manage and resolve billing queries. You will start with simpler cases and, with guidance from a supportive team leader, quickly build up to more complex issues as you gain confidence.

You will be joining a close-knit team where collaboration is encouraged and progression is genuinely on offer.

What will you be doing

• Managing a high volume of billing-related tickets each month, with full training to get you up to speed
• Work closely with internal teams to make sure customer queries are sorted quickly and accurately
• Identify and fix recurring issues so the team can work more efficiently
• Speak to customers on the phone and deliver a professional and friendly service
• Support the monthly billing cycle through data entry, including cease billing tasks, reviewing call detail records (CDRs), and resolving any flagged items

What we are looking for

• Experience in admin or support roles, ideally with some exposure to telecoms
• Confident in dealing with customers and enjoy getting to the root of a problem
• Comfortable using Microsoft Office, especially Excel, Word, and Outlook
• Organised, eager to learn and happy working as part of a team
• Bonus points if you have worked with ticketing systems like ConnectWise or ServiceNow