Helpdesk Analyst

Do you enjoy being the first person people turn to when tech goes wrong?

Are you calm under pressure and confident talking to users through fixes?
Want a steady, well-run desk where first-line support is done right?
Support that’s structured. A team that’s friendly. A desk that runs smoothly.

Hours: Mon–Fri, 8:00–4:30

I’m working with a well-established IT provider in Maidstone who is growing their support team and looking for someone to step into a Helpdesk Analyst role.

You will be the first line of defence, logging tickets, resolving what you can, and escalating what you can’t. It’s a proper support desk: structured, well-run, with great senior engineers to learn from, and a manager who knows what good support looks like.

They’re not expecting you to know it all—attitude, curiosity, and communication are what matter here. If you’ve done 1st line support before and are now looking to build on that experience, you’ll fit right in.

What you'll be doing:

• Taking incoming support queries—logging, triaging, resolving
• Troubleshooting across hardware, software, and networks
• Supporting user onboarding/offboarding
• Keeping customers updated and happy
• Learning as you go, with proper support around you

Tech you’ll touch:

• Active Directory
• Office 365
• Windows OS
• Basic networking (IP, DNS, DHCP)

If you’re looking for a role where you can grow, be supported, and actually enjoy coming to work, this one’s worth a look.