IT Support Technician - Education

IT Support Technician – Education

Hackney

Salary: Up to £28k

• Are you currently working in IT Support within the education sector?
• Do you enjoy being the ‘go-to’ person for teachers and school staff?
• Are you confident supporting everything from classroom devices to network issues across multiple school sites?

If yes, this may be the role for you

We are recruiting for an IT Support Technician to join a well-established IT services provider that supports a group of schools in the Hackney area. This is an excellent role if you enjoy being hands-on, moving between sites, and becoming a familiar, trusted face for staff across a number of education settings.

This role really does need someone with proven experience in the education sector – either supporting primary, secondary or multi-academy environments. If you understand the fast pace, the early starts, and the variety of technical issues that come with school life, you will fit in brilliantly.

The Basics

• Full time: Monday to Friday, 8:00am – 4:30pm
• Salary: Up to £28,000 depending on experience
• Location: Multiple schools across Hackney (travel between sites required)
• DBS Enhanced Check required (or willingness to obtain one)

What you will be doing

• Providing day-to-day 1st line IT support to staff across several school sites
• Responding quickly to classroom and office IT issues
• Supporting, installing, and maintaining Windows 10/11 devices, printers, AV equipment and peripheral hardware
• Installing, configuring, and testing new ICT equipment, cabling, and network components
• Monitoring system performance and resolving software, hardware and network faults
• Configuring and supporting Microsoft 365, Microsoft Client and Microsoft Server environments
• Keeping helpdesk tickets up to date and ensuring staff are kept informed of any issues or planned maintenance
• Working systematically to fault-find and diagnose issues in a practical, hands-on role
• Liaising with external contractors when required
• Ensuring all equipment (especially printers) is kept operational and reliable
• Occasionally working outside core hours in emergency situations to minimise disruption to the schools

What we are looking for

• Experience providing IT support within schools or the wider education sector (essential)

Strong knowledge of:

• Microsoft Office / Microsoft 365
• Windows 10/11
• Windows Server (e.g. Server 2016 or later)
• Wired and wireless LAN technologies
• Excellent communication skills and the ability to build strong relationships with school staff
• A systematic, practical approach to troubleshooting
• Good organisational skills and the ability to manage your time across multiple sites
• Calm under pressure and able to work flexibly when required
• Someone energetic, approachable and proactive in a busy school environment
• Microsoft accreditations would be an advantage