Regional IT Support Engineer

Are you an experienced IT Support Engineer who enjoys building strong relationships with customers rather than spending every day behind a service desk?

Do you have experience supporting Microsoft 365, Intune, networking and modern cloud environments?

Would you like to work from home while becoming the trusted local engineer for customers across Devon and the South West?

If so, this could be an excellent opportunity.

We are recruiting for a growing Managed Service Provider delivering Modern Workplace, Microsoft 365, Azure, Cyber Security, Networking and IT Support solutions to businesses across the UK.

As the company continues to expand, they are looking for an experienced engineer based in Devon to become their technical presence across the South West.

You will work closely with colleagues based elsewhere in the UK, while taking responsibility for supporting customers throughout your region. The role combines remote technical support with regular customer site visits for hands-on troubleshooting, installations, technical advice and project work.

This is not a position where tickets are simply passed on to someone else. You will be expected to take ownership of technical issues, communicate clearly with customers and see problems through to resolution.

Providing remote and onsite IT support to business customers

Acting as an escalation point for more complex technical issues

Supporting Microsoft 365, including Exchange Online, SharePoint and Teams

Administering Microsoft Intune and Entra ID environments

Troubleshooting desktops, laptops, servers and networking equipment

Supporting Microsoft Defender and cyber security best practices

Assisting with installations, upgrades and customer projects

Keeping customers informed throughout the support process

Researching and resolving unfamiliar technical problems

Working closely with colleagues across the wider technical team

Producing clear technical documentation and customer updates

Experience in a 2nd Line Support, IT Support Engineer or MSP support position

Advanced desktop, application and user troubleshooting skills

Good networking knowledge, including switches, wireless networks and firewalls

Confidence working independently and managing your own workload

A full UK driving licence and access to your own vehicle

Based in Devon and able to travel to customer sites across the region

Why Join?

Become the trusted local engineer for customers across the South West

Varied combination of technical support, projects and customer-facing work

Exposure to modern Microsoft cloud and security technologies

Please apply with an up-to-date CV for further information.