Knowledge Base Editor - Customer Relationship Centre

Knowledge Base Editor

12-month initial contract

Hybrid working - Whitley, CV

£27.21ph (Inside IR35), 40 hrs pw

*Applicants MUST have proof of immediate, on-going and valid eligibility to work full time in the UK and travel within the EU.*

About the company

I am currently recruiting on behalf of an automotive OEM, based in Whitley, who are seeking a Knowledge Base Editor to join their team

Job Description

As Knowledge Base Editor, your main responsibilities include:

• Develop and maintain clear, concise, and user-friendly knowledge articles, FAQs, and process documentation.
• Collaborate with teams to gather information and translate complex processes into easy-to-understand content.
• Ensure all content is up-to-date, relevant, and aligned with brand tone and service standards.
• Monitor usage and feedback to continuously improve knowledge base effectiveness.
• Support the rollout of new services and processes by creating supporting documentation.
• Work with digital tools and platforms to manage content workflows and publishing.

Qualifications/Skills needed

• Proven experience in content editing, technical writing, or knowledge management.
• Experience working in a customer service or contact centre environment.
• Familiarity with knowledge base platforms (e.g., Zendesk, Salesforce Knowledge, Confluence).
• Experience with content governance and version control.
• Familiarity with cloud-based collaboration tools (e.g., Google Workspace, SharePoint).
• Basic HTML or CMS experience, is a plus.

Why work through Contechs?

Contechs is a leading Automotive, Design, Engineering, Technology and Innovation Recruitment Consultancy. Founded in 1997, with an inhouse Contractor Care Team to support all external employees, acts as an employment agency for permanent and contract recruitment.

How to Apply

If you're interested in applying for this position, submit your application and one of our recruiters will be in touch.

If you know anyone that is suitable for the role, please visit the below page where we offer up to £600 referral fee: (url removed)>