Technical Support Engineer

Technical Support Engineer

About the Company:
A leading provider in the engineering sector, based in Warrington, WA1 4RZ, is seeking a dedicated Technical Support Engineer. Offering a competitive salary between 40,000 - 45,000 per annum, this full-time role (37.5 hours per week, Monday to Friday 07:00 - 17:00) includes benefits that foster professional growth and work-life balance.

Why This Role Stands Out:
- Competitive salary with room for growth
- Collaborative work environment with cross-team interaction
- Emphasis on continuous improvement and innovation
- Opportunity to work with cutting-edge diagnostic tools
- Strong focus on health and safety best practices

Key Responsibilities:
- Handle technical enquiries from customers and internal teams
- Deliver remote diagnostics using digital tools
- Provide clear technical guidance, work instructions, and service bulletins
- Collaborate across teams to boost first-time fix rates
- Support health & safety best practices

Skills, Experience, and Education:
Communication:
- Ability to communicate confidently at a technical level
Knowledge/Expertise:
- Strong engineering background and solid experience resolving technical issues
- Understanding of electrical, pneumatic, and hydraulic systems (desirable)
Innovation:
- Ability to read technical drawings and create clear documentation
Business Impact:
- Excellent IT skills and great time management
- Relevant engineering qualification (Level 3 or equivalent)

Accountabilities:
- Ensure timely and effective completion of technical support tasks
- Lead initiatives to drive continuous improvement in technical support processes

Call to Action:
Join a dynamic team where your technical expertise and problem-solving skills will make a significant impact. Apply today.