2nd Line IT Engineer
2nd Line Engineer - Growing Managed Services Provider
London - Hybrid (3 days per week in their office)
Paying between £35,000-£38,000, depending on experience.
We're working with a fast-growing Managed Services Provider that is expanding its technical support function. They're seeking a skilled and customer-focused 2nd Line Engineer who enjoys tackling varied technical challenges and wants to develop their career within a modern, ambitious MSP.
This is an excellent opportunity for someone who thrives in a dynamic environment and wants exposure to new technologies as the business continues to scale.
Key Responsibilities
- Provide high-quality 2nd line support across a broad customer base
- Troubleshoot and resolve issues within Microsoft 365, Azure, and Windows Server environments
- Handle escalations from the 1st Line team and take ownership of more complex incidents
- Support project delivery, migrations, and infrastructure improvements
- Maintain accurate documentation and contribute to internal knowledge sharing
- Deliver remote and occasional on-site support when required
Required experience:
- Strong experience with the Microsoft ecosystem, including:
- Microsoft 365 administration
- Azure AD / Entra ID
- Windows Server (2016/2019/2022)
- Exchange Online, SharePoint Online, Teams
- Good understanding of networking fundamentals (DNS, DHCP, VPN, firewalls)
- Experience working within an MSP or multi-customer environment
- Confident troubleshooting hardware, software, and cloud-based issues
Highly Beneficial:
- Exposure to Google Workspace
- Experience supporting macOS devices
- PowerShell or other scripting knowledge
- Familiarity with RMM/PSA tools
London - Hybrid (3 days per week in their office)
Paying between £35,000-£38,000, depending on experience.
Must be eligible to work in the UK.