Service Desk Analyst

Job Title: Service Desk Analyst
Location: Peterborough (Hybrid - office based for initial training)
Contract: 6-month contract (likely to extend)
Rate: £16.25 per hour (Umbrella) - paid weekly
Hours: 37.5 hours per week, rotating shifts including weekends (on a rota)
Start: ASAP

Are you an experienced IT support professional looking to be part of a dynamic, project-focused environment? We are recruiting for a Service Desk Analyst to join a busy team based in Peterborough on a hybrid basis. This is a fantastic opportunity to gain hands-on experience in both 1st and 2nd line support, with exposure to desktop builds and further progression opportunities.

What You'll Be Doing:

• Providing 1st and 2nd line technical support to internal users, including international teams
• Managing and resolving a wide range of IT issues through the service desk system
• Building and configuring desktops and other hardware as part of project rollouts
• Working to SLAs and escalating more complex issues where necessary
• Delivering excellent customer service with clear communication and follow-up
• Supporting a hybrid environment including Windows and Google Workspace technologies

What We're Looking For:

• Prior experience in a 1st line support or IT service desk role
• Confident with troubleshooting within Windows and Google environments
• Excellent communication skills and a strong customer service approach
• Willingness to work a rotating shift pattern including weekend coverage
• Hands-on skills in hardware builds or desktop support would be a bonus

This is a great role for someone looking to grow their technical support skills in a collaborative and fast-moving IT environment.

Apply today to find out more and get started quickly.