IT Support Technician

Cooper Lomaz are delighted to be working with a leading organisation based in Great Yarmouth who are looking to appoint an experienced IT Support Technician.

This role is a key part of the IT team, responsible for delivering exceptional Service Desk and day-to-day technical support to internal users. The successful candidate will ensure systems remain secure, stable, and provide a seamless user experience across the business.

You’ll be the first point of contact for IT queries, ensuring all support requests are handled efficiently, resolved within agreed SLAs, or escalated appropriately — while maintaining clear and proactive communication with users throughout.

Key Responsibilities

• Provide effective 1st and 2nd line IT support for both hardware and software issues.
• Manage incoming Service Desk requests, ensuring tickets are prioritised, updated, and resolved within SLA targets.
• Maintain an on-site presence to support and operate the Service Desk during core business hours (8:30 a.m. – 5:00 p.m.).
• Oversee user endpoint devices, including installation, configuration, deployment, and maintenance.
• Maintain accurate hardware inventories and software licensing records.
• Conduct hardware and software refreshes to ensure equipment remains up to date and fit for purpose.
• Manage endpoint security (anti-virus, patching, MDM, etc.) to maintain a secure IT environment.
• Identify and resolve recurring technical issues through proactive problem management.
• Liaise effectively with third-party suppliers and service providers to ensure smooth delivery of IT support.
• Respond promptly to alerts raised by monitoring systems and escalate where appropriate to maintain service continuity.

About You

You’ll be a proactive and organised IT professional with a strong technical background and a customer-focused approach. You’ll enjoy problem-solving, working collaboratively with colleagues, and delivering high-quality IT support in a fast-paced environment.