Customer Support Coordinator (German- and French-speaking)
Flexibility has become one of the defining features of successful workplaces. You now have the unique opportunity to join Coople, and support our mission to make flexible work a rewarding experience for ambitious workers and businesses.
As a Customer Support Coordinator responsible for our German- and French-speaking market in Switzerland, you will focus on delivering high level support to our worker and client base.
Your Responsibilities
- Respond to customer queries via phone, email and chat in a timely and professional manner.
- Trouble shoot and resolve customer issues ensuring a positive customer experience.
- Collaborate with other departments to escalate and resolve complex issues.
- Management of customer engagement tool.
- Collection of customer feedback on our platform to support further development by the Product and Marketing teams.
Your Capabilities and Skills
- Native-level German or native-level French both spoken and written is required, along with business-fluent proficiency in the other language
- Experience in customer service or similar customer-oriented jobs
- Team player with excellent communication skills, and the ability to thrive working in a remote team.
- Comfortable working in a fast-paced team setting.
- Good knowledge of Excel, Powerpoint. Experience of Intercom a plus.
Work conditions
- The usual weekly working cadence will be Monday to Friday, in fixed shifts starting 08:30am until 5:00pm (30 minutes break)
- This is a non-office-based role and can be performed fully remotely from within the UK. Being within commuting distance of London could be a plus.
- Per annum salary indication £ 31’000,-
Ready to take the next step in a dynamic HR tech company?
At Coople, we connect companies and workers through a platform built for flexible work. We help businesses plan smarter and support people in finding jobs that fit their lives. Our values – Agile, Collaborative, Empowering, Fair, and Passionate – shape our team spirit and define the way we work to truly make a difference.