It Support Engineer

IT Support Administrator-Havant-Permanent

Are you an IT Support professional who enjoys helping people as much as solving technical problems?

We are looking for a personable and proactive IT Support Administrator to join a busy and growing organisation. This is an excellent opportunity for someone who combines strong technical skills with outstanding customer service, building trusted relationships with users and becoming a valued point of contact across the business.

The successful candidate will be confident working directly with employees at all levels, providing a professional, friendly, and responsive support service while ensuring IT systems remain secure, reliable, and efficient. We are looking for someone that is happy helping end users face to face, by email and on the phone.

The Opportunity

This role is ideal for an individual who enjoys being highly visible within a business, taking ownership of issues, and delivering a positive end-user experience. You'll be supporting a wide range of technologies while building strong relationships with colleagues, understanding their needs, and ensuring they feel supported every step of the way.

You will provide first- and second-line support, manage user accounts and devices, support cloud-based technologies, and work closely with third-party providers to maintain a high-quality IT service.

Key Responsibilities

• Act as a trusted and approachable point of contact for all IT-related queries
• Build strong working relationships with end users across the organisation
• Deliver excellent customer service through clear communication and proactive support
• Provide onsite and remote technical support for hardware, software, and network issues
• Troubleshoot and resolve technical incidents efficiently while keeping users informed throughout
• Administer Active Directory, user accounts, permissions, and Group Policy
• Configure, deploy, and support laptops, desktops, and mobile devices
• Install, maintain, and troubleshoot Microsoft 365 applications and business systems
• Support Azure environments and cloud-based services
• Monitor and maintain IT infrastructure, systems, and network performance
• Implement and support security measures including MFA, endpoint protection, patch management, and encryption
• Coordinate support activities with Managed Service Providers (MSPs) and external vendors
• Manage IT assets, software licensing, and equipment lifecycle processes
• Support employee onboarding and offboarding activities
• Create and maintain documentation, procedures, and knowledge base materials
• Assist with IT projects, upgrades, and continuous improvement initiatives

What We're Looking For

We're seeking someone who is technically capable but equally passionate about delivering an exceptional user experience.

You will have:

• Previous experience in a first- or second-line IT support role
• Excellent interpersonal and communication skills
• A genuine passion for helping users and solving problems
• The ability to build rapport quickly with people at all levels of an organisation
• Strong troubleshooting and analytical skills
• Experience supporting Microsoft 365 environments
• Knowledge of Active Directory and user administration
• Exposure to Azure and cloud technologies
• A proactive approach and willingness to take ownership of issues through to resolution
• Strong organisational skills and the ability to prioritise effectively

Desirable Experience

• Experience working with ERP systems such as SAP
• Knowledge of Cyber Essentials and/or ISO 27001
• Experience working alongside Managed Service Providers (MSPs)
• Microsoft, CompTIA A+, Network+, or Security+ certifications

Why Apply?

This is an opportunity to join an organisation where IT is seen as a valued business partner rather than simply a support function. You'll have the chance to make a real impact, develop strong relationships across the business, and play a key role in delivering an outstanding user experience while working with modern technologies and systems.

Due to the nature of this client we can only accept applications from British Citizens.

For further information and to apply please contact Victoria at Copello on (phone number removed)