Fire & Security Engineer

Job Title: Fire & Security Service Engineer
Department: Service / Engineering
Reports To: Field Line Manager
Job Type: Full Time, Permanent (40 hours per week)
Primary Location: Field-based Southwark Borough, London
Salary: £48,000 £52,000 per annum (depending on experience)

We are seeking an experienced Fire & Security Service Engineer to support service and maintenance works across the Southwark borough. This is a local-patch role, focused on servicing, fault-finding, and small works across a range of fire and security systems while delivering excellent customer service and maintaining full compliance with industry standards.

• Maintain accurate van stock control and equipment storage in coordination with the Stores function

• Complete monthly vehicle, compliance, and health & safety checks

• Remain up to date with industry developments to ensure best-practice service delivery

• Service, maintain, and carry out small works on:

  • Fire Alarm Systems

  • CCTV Systems

  • Intruder Alarms

  • Access Control Systems

• Diagnose and rectify system faults efficiently and professionally

• Respond promptly to reactive call-outs within the local area

• Provide on-site technical support and complete accurate service reports and job documentation

• Ensure all works comply with company procedures, British Standards, and health & safety regulations

• Proactively identify and report any compliance or safeguarding issues

• Build and maintain strong working relationships with clients

• Represent the business professionally as the frontline engineer

• Advise customers on system improvements, upgrades, and lifecycle planning

• Identify opportunities to enhance customer safety provisions and report to Service Coordinators for quotation follow-up

• Work collaboratively with Service Coordinators to support workflow efficiency and customer satisfaction

• Participate in an out-of-hours call-out and/or technical support rota where required

• Ideally 2 3+ years experience servicing and maintaining fire and security systems

• Fault diagnosis and rectification across fire and security systems

• Servicing and maintenance of life safety and security systems

• Accurate completion of technical documentation

• Use of specialist tools and test equipment

• Working knowledge of relevant standards (e.g. BS5839, NSI, BAFE)

• Understanding of IP, networked, and IoT-based systems (desirable, not essential)

• Strong customer service and communication skills

• Reliable, punctual, and well organised

• Proactive problem-solving approach

• High attention to detail

• Professional appearance and conduct

• Collaborative and respectful team player

• Legal right to work in the UK (essential)

• Ability to pass an enhanced DBS check (essential)

• Industry-recognised fire and security qualifications (desirable)

• 18th Edition (desirable)