Service Coordinator

Rotterdam

Netherlands | Dutch & English required
Permanent (interim considered)

We are supporting a leading BMS, Security, and System Integration specialist in hiring an experienced Service Coordinator to support their service operations.

This is an inside sales / back-office role, focused on service planning, customer communication, reporting, and commercial follow-up. The client is looking for a self-sufficient, organised, and mature profile who can manage procedures, coordinate technicians, and deal professionally with customers.

Key Responsibilities

• Plan and coordinate daily service activities and technician schedules

• Act as the main point of contact for customers (service & after-sales)

• Manage service reports, documentation, permits, and customer procedures

• Monitor incidents, lead times, and contractual compliance

• Support service budgets, invoicing, and contract follow-up

• Assist the Service Manager and coordinate small service projects

Requirements

• Fluent Dutch (spoken & written) and strong English

• Experience in service coordination, back-office, inside sales, or service administration

• Highly organised, accurate, and communicative

• Able to follow and improve processes

• Comfortable working independently

• Nice to have: ability to engage in technical conversations (BMS, Security, Systems)

Why Apply

• Stable, long-term role in a technical environment

• High level of responsibility and autonomy

• Direct impact on service quality and customer satisfaction