Business Analyst

Business Analyst – ERP & Process Improvement

Leeds (Hybrid) | £40,000 – £45,000

Join a growing, investor-backed business in Leeds as the driving force behind a business-wide process improvement project, with genuine ownership and a direct line to senior leadership.

Our client has grown from a family-run business into a larger, ambitious organisation. Despite the scale, the culture is still close-knit, informal, and collaborative. This is a business where people know each other, not just their job titles.

The Role

You'll be the vital link between the business and its ERP system, working closely with the Head of IT, an external process-improvement consultant, department heads, and the senior leadership team to understand how the business really operates. You'll gather requirements from users across departments and translate them into clear specifications for a third-party technical partner to deliver.

This is a hands-on, high-visibility role with real autonomy. You'll be trusted as the subject matter expert on process and systems improvement, not micromanaged, working within a structured, waterfall-style delivery approach (recent Agile experience is fine, as long as you can flex).

What You'll Do

• Learn the business from the ground up: departments, processes, pain points, and current ERP usage
• Gather and document requirements from users and department heads
• Spot opportunities to streamline processes, in and outside the ERP system
• Act as the go-between for internal stakeholders and an external technical delivery partner
• Report progress and outcomes to department heads, senior leadership, and the board

What You'll Bring

• Solid business analysis experience: requirements gathering, specification writing, process review
• Experience working with an ERP system (any platform; full training provided, no specific system experience required)
• Confidence communicating across the full spectrum, from C-suite to shop floor
• Adaptability and people skills. You're comfortable in a fast-paced, informal, occasionally noisy office
• Waterfall delivery experience is useful; Agile backgrounds welcome too
• A background in building supplies, construction, or similar is a bonus, not a requirement

The right attitude and adaptability count for more than a perfect skills match. Our client is genuinely invested in training and developing the right person.

What's On Offer

• £40,000 – £45,000
• Hybrid working: 4 days in-office during probation, then 2 days from home per week
• Flexibility around your working day for childcare and other commitments
• A relaxed, family-feel culture inside a genuinely growing, ambitious business
• Real scope to shape and own the role, with potential for the team to grow around you
• Ongoing training and development support
• A front-row seat on a major business transformation tied to significant company growth