Client Service Lead

**Unfortunately no visa sponsorship can be provided in the UK**

Cornspring is an innovative FinTech start-up with a mission to empower Family Offices and Asset Owners with real-time, AI-driven data intelligence and portfolio insights.

We are tackling one of the most complex and valuable challenges in finance. Our clients operate at the highest levels of global markets, managing billions in assets, yet they remain constrained by legacy systems that are slow, fragmented, and outdated.

Cornspring is redefining Family Office services by applying state-of-the-art generative AI and Large Language Models to investment, accounting, and operational data. Our platform delivers faster insights, greater transparency, and entirely new ways of interacting with financial information.

The role

You will be responsible for the end-to-end stewardship of assigned clients' service relationship from data onboarding through to service delivery, ensuring accuracy, continuity, responsiveness, and confidence in Cornspring's service.

As the "custodian of client trust", you will own the client's lived experience of the data on our platform and our service delivery to clients. You will make sure that client trust increases over time, not just satisfaction scores.

You will ensure that all clients receive the same level of professionalism, care, responsiveness, diligence and escalation seriousness.

Key Responsibilities

• Client lifecycle

Own onboarding engagement, narrative and timeline

Set and manage expectations around data, reporting, LLM Chat and service scope

Lead Quarterly Business Reviews / check-ins (formal or informal)

• Issue & escalation

Triage client issues, decide severity and determine escalation path

Communicate clearly and calmly during incidents

Translate technical or data complexity into clear, client-appropriate explanations

Coordinate internally to resolve issues

• Commercial intelligence

Identify renewal risks, expansion signals, and recurring pain points

Build trusted, long-term relationships with client stakeholders

Feed structured insight back into product, data, and leadership teams

Requirements

• To be successful in this role, you need to have prior experience in client-facing roles within financial data or reporting firms, asset managers, wealth platform service providers, or large multi-family offices.
• You need to be commercially aware and to be credible with investment and accounting operations staff at a family office, especially when working with CFO, CIO and Head of Operations profiles.
• Your judgement needs to remain calm under ambiguity.
• You need to be able to explain complex data behaviour simply.

Benefits

• Competitive salary and benefits, including private medical insurance, cash plan, life insurance, and income protection
• Hybrid working: three days per week in our City of London office
• An opportunity to work at the forefront of AI-driven finance, tackling genuinely complex and high-impact challenges
• A collaborative, high-ownership start-up environment offering exceptional learning opportunities
• The chance to help shape the future of Family Office and Asset Management technology