Product Services Operations Analyst
Discipline: Standard Job type: Permanent Job ref: 009662 Published: 2 days ago Correla are looking for a Product Service Operations Analyst to join the Saas Team. Salary: circa £38,000 (advertised salary achievable for a candidate fulfilling all role criteria) Job Type: Permanent About Us In March 2021, Correla was created, as an independently owned business to bring in private investment to fuel innovation in the centre of the energy market and beyond. Correla is derived from correlation, because we’re all about exploring and enhancing relationships between data, people, and processes. Our SaaS products and Managed Service solutions combine to power industry innovation, simplify an increasingly complex market, and deliver cost and operational efficiencies. Our goal is to support industry transformation, to move to a net-zero future and to positively impact the end-consumer. About The Role * Assist in monitoring and managing operational activities for allocated product(s), following ITIL principles and service management best practices to help maintain a trusted SaaS service. * Own the production, maintenance, and accuracy of service dashboards, KPIs, SLAs, and performance reports. * Produce and maintain operational reporting packs that support regular service review meetings and provide usage and performance insights to Product Owners. * Support collaboration between Product, Engineering, Customer Success and Service teams by providing structured updates, maintaining action logs, and ensuring follow-through on outstanding issues. * Work with Product and Engineering Teams to organise and document the transition of new features into live service, ensuring standards, approvals, and checklists are completed. * Identify and contribute to improvements across processes, reporting, documentation, and service workflows to enhance operational efficiency and customer experience. * Maintain operational calendars, organise service reviews, track risks and issues, internal service documentation, and help keep the team structured, organised, and proactive. About You * You will be excellent at managing tasks, tracking multiple workstreams, maintaining clear documentation, and keeping teams coordinated. * You will be competent in creating and maintaining dashboards, including trend analysis and preparing insights. * You will have strong communication skills, able to present updates clearly and maintain a positive working relationship across internal stakeholders. * You will be proactive in spotting potential issues, raising concerns, and supporting root-cause analysis and improvement activities. * You will have foundation-level experience or knowledge of ITIL or recognised service management frameworks is an advantage but not essential. * You will have experience working in a technical, SaaS, or service-oriented environment. * You will understand the importance of service quality, customer trust, and timely issue management. What We Offer
- Locate for your day
- Uncapped annual leave
- 6-12% Pension Contribution
- Private Healthcare
- Wellbeing Services
- And more!