Global Fulfilment Leader

Working for a global technology leader, you will be responsible for end‐to‐end supply assurance across their customer orderbook. Ensuring customer schedules, ship plans, and revenue commitments are met across a global product portfolio.

You will be a senior execution lead and trusted advisor within global Supply Chain, driving:

• Order prioritisation.
• Supply issue resolution.
• Delivery risk analysis to protect customer commitments and business outcomes.

Why Apply?

• Forward thinking - over the last 2 years this company has heavily invested in the people, technology and processes to drive success.
• Ambition - to double in size over the next 5 years.
• A leader in its field - known for quality and ingenuity within its product portfolio, with a client base of Blue Chip, instantly recognisable, global clients.
• Belfast is their global centre of excellence for Supply Chain – you will leverage the deep knowledge and support of SC professionals locally.
• Culture & career progression - amazing people centric culture, where going above and beyond will be rewarded.
• Challenge – this is a large, complex business where you will gain exceptional experience in a business who aspires to achieve best of breed within SC.

Responsibilities

Supply Assurance & Order Execution

• Own day‐to‐day supply assurance for assigned products and customer segments, addressing supply gaps to protect scheduled ship dates, project deployments, and ship plan commitments.
• Independently drive resolution of supply, allocation, and distribution constraints by coordinating across Supply Planning, Procurement, Manufacturing, and Distribution team.
• Support and execute within established order promising and allocation frameworks, raising recommendations for prioritization and trade‐off decisions as needed.

Customer & Executive Communication

• Develop and deliver concise executive‐level summaries of supply status, risks, customer impacts, and recovery plans.
• Proactively communicate delivery impacts and recovery timing to internal stakeholders, enabling informed customer conversations.
• Act as a key point of escalation for complex customer delivery issues requiring cross‐functional alignment.

Performance Analysis & Decision Support

• Perform revenue, risk, and opportunity analysis against firm demand, backlog, and quoted business to support leadership decision‐making.
• Analyse service performance metrics, including:
• Performance to Original Promise Date
• Promise Date Change Metrics
• Book‐to‐Promise and Book‐to‐Ship intervals
• Performance to Scheduled Ship Date
• Lead deep‐dive root cause analysis on service failures and recommend corrective actions.

Cross‐Functional Collaboration

• Serve as a primary execution partner to Supply Planning and Distribution teams to align vendor supply, demand signals, and shipment execution.
• Participate in and contribute to cross‐functional forums focused on shipment execution, recovery planning, and backlog health.
• Influence outcomes through data‐driven recommendations, even when direct authority does not exist.

Process & Continuous Improvement

• Identify gaps, inefficiencies, and recurring failure points in fulfilment execution and recommend process or system enhancements.
• Contribute to continuous improvement initiatives aimed at lead‐time reduction, improved delivery reliability, and increased operational agility.
• Prepare recurring and ad‐hoc analysis and reporting to support portfolio‐level reviews and leadership updates.

Education & Experience

• 8+ years of experience in Supply Chain, with depth in Supply Planning, Master Scheduling, Customer Order Promising, Supply Assurance, or Order Fulfilment.
• Strong working knowledge of MRP/ERP systems and planning standards; Kinaxis Rapid Response and Oracle ERP experience preferred but SAP/IBP works.
• Advanced Excel skills with the ability to analyse large, complex datasets; strong PowerPoint skills for executive‐ready communication.
• Ideally Bachelor’s degree in Supply Chain, Finance, Business, or a related field.

Your Profile

• Highly autonomous, detail‐oriented problem solver who can manage multiple complex issues simultaneously.
• Strong communicator with the ability to distil complex supply issues into clear risks, trade‐offs, and recommendations.
• Comfortable operating under pressure and ambiguity in a fast‐paced, customer‐driven environment.
• Collaborative partner who builds strong relationships and influences outcomes through credibility, insight, and follow‐through.
• This role does not have direct people management responsibility but operates with a high degree of autonomy and visibility.

Location

This will be a hybrid role, with 1-2 in-person days in Belfast and we invite applications from the UK and Ireland.