AI Product Manager

AI Product Manager, Permanent

At Costa Coffee, we’re on a mission to reimagine coffee experiences across the globe. From bustling cities to local communities, we’re creating meaningful coffee moments, powered by innovation and driven by purpose.

As a proud part of the Coca-Cola system and working hand in hand with our pioneering partners, we’re in over 50 countries and counting. Whether it’s served in-store, from a machine, at home, or on the go, every cup is thoughtfully crafted by our passionate teams who put heart into every moment. 

Our teams truly make a difference. Whether it’s pioneering new tech for the perfect pour, launching award-winning campaigns, developing exciting new menu items, or supporting our people to grow – together, we stir up success. 

Costa is rapidly expanding its use of AI to transform customer and employee experiences, optimise operations, and unlock new value across the business. As an AI Product Manager, you will shape and deliver Costa’s AI product ecosystem, from foundational platforms to high-impact use cases. Working closely with cross-functional teams and business stakeholders, you will define vision, drive roadmaps, and ensure scalable, responsible delivery of innovative AI solutions.

We value curiosity, inclusivity, and a problem-solving mindset. If you thrive in a fast-paced, global environment and are excited to make a meaningful impact, we encourage you to apply.

With inspiring experiences, development programmes, and our apprenticeship scheme, your career can grow far beyond the day-to-day.

What you’ll do 

Being an AI Product Manager is about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be: 

• Set the direction for Costa’s AI future, owning the end-to-end roadmap from foundational platforms through to high-impact, value-driven use cases.
• Drive AI delivery at pace, partnering closely with business, engineering, data science and security teams to turn ambition into production-ready solutions.
• Be the connective tissue between technical teams and non-technical stakeholders, translating complex AI concepts into clear decisions, trade-offs and outcomes.
• Help shape and guide enterprise AI architecture, spanning LLMs, foundation models, APIs and agentic AI, primarily across Azure environments.
• Champion Responsible AI, ensuring solutions are safe, scalable and delivered in line with Costa’s Responsible AI framework.

Who you are 

It’s your unique ingredients we’re interested in: 

• An AI specialist with strong product ways of working and experience delivering AI driven products end to end, from discovery through to production.
• Strategically fluent in AI and GenAI architectures, including LLMs, foundation models, APIs, agentic AI and platform integration patterns.
• Comfortable operating in Azure-based ecosystems, with understanding of tools such as Copilot Studio, environment management and production publishing.
• Highly confident communicating with senior stakeholders and non-technical audiences, shaping direction, alignment and decision-making
• Outcome-focused and comfortable prioritising effectively and driving delivery.

So, why Costa?  

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression, and integrity—with some brilliant perks to sweeten the deal. We work in a hybrid environment, giving us the flexibility to balance life while still spending meaningful time together and building strong connections: 

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP) 
• An annual discretionary bonus scheme, based on business results and individual contribution.
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10% 
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure 
• 50% discount in all Costa-owned stores, and 25% off in other participating stores 
• Private medical cover thanks to our Private Healthcare scheme 
• And that’s not all. Explore even more of our perks here: https://costaperks 

Location – Where you’ll work: 

Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most – whether that’s a team moment, a creative session, or simply coming together to share ideas. 

We’re excited to be moving into a new home for our brand in St Albans in January 2027 – an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in-person to bring our bold ambition to life. 

For any reasonable adjustments and general queries, please get in touch with 

We believe in living life with heart – and that starts with our people.By showing up as our authentic selves, we create a culture where everyone belongs. We celebrate diversity in all its forms and are committed to building an equitable and inclusive environment—one that embraces the unique blend of experiences, identities, and perspectives each person brings. This rich diversity strengthens our teams and reflects the spirit of our global brand.

Grounded in our core values – Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players – we strive to make a meaningful impact in everything we do. From empowering communities through the Costa Foundation to supporting local initiatives, we’re committed to changing lives in coffee-growing regions and right here at home.