People Solutions Analyst

At Costa Coffee, we are what we craft.?We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go –?we’ve got you covered.?

Join our People Shared Services team as the technical lead for our People Systems, helping Costa teams work smarter through reliable data, streamlined processes and continuously improving HR technology.

Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.??

We may be a global brand, but we haven’t forgotten our roots.?That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities and help your local community too.?

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as a People Solutions Analyst, there’s never been a better time to join:

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion,?progression and integrity, with some pretty brilliant perks to sweeten the deal:?

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)?
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%?
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure?
• 50% discount in all Costa-owned stores, and 25% off in other participating stores?
• Private medical cover thanks to our Private Healthcare scheme?

And that’s not all. Explore even more of our perks here: https://costaperks?

We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity,?equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.??

What you’ll do?

Being a People Solutions Analyst is about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be:

• Keep our People Systems running smoothly across Recruitment, Learning, HRM, and Payroll, providing second-line support and maintaining system availability. 
• Own change controls, configuration, integrations, user accounts and role-based permissions, making sure solutions are compliant, secure and fit for purpose.
• Support upgrades, releases and service packs through UAT, regression testing and configuration updates so our teams are ready for system changes.
• Partner with People, IT, Finance, Audit, Data Protection and suppliers to resolve technology and data issues, including SOX and GDPR controls.
•  Spot opportunities to improve processes, deliver small-to-medium projects, train users and help the business get the best from our People Systems

Who you are?

It’s your unique ingredients we’re interested in:?

• A People Systems or HRIS specialist with hands-on experience supporting and configuring ERP/HR platforms; Dayforce experience is a big plus. 
• A detail-focused problem solver with strong analytical, troubleshooting and planning skills, comfortable working at pace with confidential people data.
• A clear communicator and trusted teammate who can translate technical requirements, support different user groups and build strong relationships.

Where you’ll work:

Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most – whether that’s a team moment, a creative session, or simply coming together to share ideas.

We’re excited to be moving into a new home for our brand in St Albans in January 2027 – an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in-person to bring our bold ambition to life.

For any reasonable adjustments and general queries, please get in touch with