Account Manager

Account Manager

Location: Feering, Essex

Job Type: Hybrid, 3 days in office, 2 days at home (first 3 months every day in office)

Salary: £30,000 - £35,000

Are you a client-focused professional with a passion for delivering exceptional digital and creative projects? We’re looking for an Account Manager to join this growing team. You’ll be the driving force behind building strong client relationships, ensuring flawless project delivery, and supporting the growth of accounts.

Benefits:

• Annual Leave: 31 days
• Progressive Annual Leave: Increases by 1 day each year after your first full year (up to 5 extra days).
• Birthday Leave: One additional day off on your birthday (post-probation).
• Social Events: Year-round events organised by our Social Committee.
• Private Medical Insurance: Optional after 1 year of service.
• Long Service Awards: Given every 5 years of continuous service.
• Employee of the Quarter: Rewards for top performers each quarter.
• Office Perks: Free tea, coffee, snacks, kitchen facilities, and breakout spaces.
• Beer Fridge Fridays: Weekly drinks to unwind and connect.
• Referral Program: Reward for successful candidate referrals.
• Pirkx Benefits: Access to health, wellness, and lifestyle perks from day one.
• Auto-Enrolment Pension: 3% employer contribution via Scottish Widows (after 3 months).
• Performance Bonus: Discretionary profit-sharing bonus (prorated if mid-year start).

Responsibilities:

• Act as the primary contact for clients, managing communication, problem-solving, and building strong relationships.
• Oversee the planning and delivery of digital, creative, and web projects, ensuring deadlines, budgets, and quality standards are met.
• Collaborate with internal teams (Creative, Development, SEO) to create clear briefs and deliver seamless project execution.
• Proactively identify opportunities to grow client accounts and support business development.
• Manage financial aspects of accounts including quotes, invoicing, and project tracking in Synergist.
• Lead, mentor, and support the Account Executive, fostering their growth and performance.
• Monitor live website and campaign performance (traffic, SEO, UX), providing insights and recommendations to clients.

Requirements:

• Degree in marketing, communications, business management, or equivalent experience.
• Proven Account Management experience in an agency setting is essential
• Strong leadership skills with experience managing teams and client relationships.
• Track record of growing accounts and spotting new opportunities.
• Excellent communication, presentation, and interpersonal skills (written and verbal).
• Highly organised with strong project management, time management, and attention to detail.
• Proficient in Microsoft Office; knowledge of Synergist or similar tools is a plus.
• Motivated, ambitious, and able to thrive under pressure in a fast-paced environment.
• Passionate about marketing and industry trends, with a balance of independence and teamwork.