Ward Clerk
Job summary
Working Part time: 19.5 hours per week
We are seeking a motivated and compassionate Children's Ward Clerk to join our busy paediatric team. The successful candidate will provide efficient administrative and reception support to the ward, acting as a key point of contact for children, families, visitors, and healthcare professionals.
You will be responsible for managing patient information, supporting admissions and discharges, handling telephone enquiries, maintaining accurate records, and ensuring the smooth day-to-day running of ward administration. Excellent communication, organisational, and IT skills are essential, along with the ability to work effectively in a fast-paced environment.
This role requires a friendly, professional approach and a commitment to delivering a high standard of service to children, young people, and their families.
Main duties of the job
- Provide an efficient and professional ward clerk service to support the smooth running of the Children's Ward.
- Act as the first point of contact for patients, families, carers, visitors, and members of the multidisciplinary team.
- Receive and direct telephone calls, messages, and enquiries in a prompt and courteous manner.
- Maintain accurate patient records and ensure all information is entered correctly onto Trust electronic systems.
- Support patient admissions, transfers, and discharges, ensuring all documentation is completed accurately and in a timely manner.
- Prepare, organise, and file ward documentation in line with Trust policies and procedures.
- Liaise effectively with nursing, medical, allied health professional, and administrative teams.
- Arrange appointments, investigations, transport, and follow-up requirements as requested.
- Ensure patient confidentiality is maintained at all times in accordance with GDPR and Trust policies.
- Order and maintain adequate stocks of ward stationery and administrative supplies.
- Produce reports, correspondence, and ward activity data as required.
- Provide a welcoming, caring, and child-friendly environment for children, young people, and their families.
- Prioritise workload effectively and respond flexibly to the changing needs of the service.
- Participate in training, development, and mandatory updates relevant to the role.
About us
The Trust's services are provided from three locations:
o The Countess of Chester Hospital: providing 473 general and acute beds.o Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility.o Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire.
The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board.
The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery
Job description
Job responsibilities
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.
If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies which is payable to the DBS Service.Please note applicants will be required to pay for their DBS check. Costswill be deducted from their salary over the first three months of employment.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.
The Trust will not sponsor where the starting salary does not meet immigration rules
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application.
Person Specification
Qualifications
- Educational qualifications in English and numeracy.
- IT qualification
Knowledge & Experience
- Previous customer service experience
- Experience of EPR+ system o Previous NHS/Health Care environment experience
Skills & Abilities
- Good Keyboard Skills
- Provide evidence of excellent communication and organisation skills
- Ability to prioritise work & work on own initiative
- Attention to detail
- Ability to work under pressure
- Ability to develop effective working relationships
- Flexible and willing to learn
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Countess of Chester Hospital NHS Foundation Trust
Address
Countess of Chester Hospital
Liverpool Road
Chester
CH2 1UL
United Kingdom
Employer's website
https://www.coch.nhs.uk/working-with-us.aspx