Lung Cancer Screening North Consortia - System Manager

Job description

Job responsibilities

To lead and manage the LCSP system portfolio, including system administration, configuration, access control, supplier liaison, change control, testing, release management, documentation and operational support. Working closely with Northumbria and North Cumbria as part of the Northern Consortia.

Act as an expert to provide senior specialist advice to LCSP Consortia clinical, operational and administrative users on complex system, workflow, data quality and reporting issues.

To ensure LCSP systems are configured and maintained to support safe patient pathways, screening programme delivery, referral management, diagnostic tracking, results management and onward care processes.

To develop, maintain and assure LCSP system documentation, including operating procedures, system configuration records, business continuity plans, disaster recovery arrangements, testing evidence, training materials and System Security and Compliance Control documentation where required are consistent across the Northern Consortia.

To maintain robust processes for user access, role-based permissions, starter/leaver changes and regular access audits in line with local Trust and Northern Consortia information governance and cyber security requirements.

To monitor, investigate and resolve system faults, incidents and data quality issues, ensuring timely escalation to suppliers, Health Informatics colleagues and operational leads as required.

To configuration changes, reporting changes and new functionality, ensuring appropriate clinical and operational sign-off.

To ensure LCSP data is accurate, complete and available for programme assurance, audit, performance reporting, pathway monitoring and statutory or national reporting requirements.

To work with suppliers and internal technical teams to maintain system performance, availability, interfaces, resilience, disaster recovery and business continuity arrangements.

Operational reporting and dashboard production.

Programme assurance exception reporting and patient pathway monitoring.

Consortium communications, audits and shared mailbox administration.

Either personally or supporting departmental system managers, including IT support service for Northern Consortia LCS colleagues to manage operationally and control the systems. This will include either directly or through designated IT support for Northumbria and North Cumbria.

Directly or through Northern Consortia to administer system operations, including interfaces andattached devices, printing, housekeeping, archiving and backup regimes.

To develop and implement procedures for monitoring the system using error logs and statistics. This could include system performance, system job management, file space, processing capacity, database usage and disk maintenance.

To maintain a full record of the data dictionary with supporting documentation.

To ensure the system is updated as necessary and in an accurate and timely fashion, in terms of central reference files and core system tables and coordinate with programme managers and suppliers of interface applications.

To ensure a full record of the system configuration, both software and hardware is maintained.

To operate the Trusts standard change control procedures in respect of the systems relating to LCSPand provide support to the other Northern Consortia members to ensure implemented correctly

To provide expert knowledge on and assist with extraction of data as requested by members of the Northern Consortium (using as required SQL or other tools).

To lead develop and run, , user definable reports and data extraction reports (using as required SQL or other tools).

Supervision of hardware and software engineers while on-site during system installations, upgrades or repairs to support the systems maintenance.

To provide technical and application knowledge on IT problem solving and fault resolution and monitor faults reported by the LCS Northern Consortium in order to identify and resolve any problem areas

Liaise with system hardware and software engineers, when necessary, in order to identify appropriate solutions to faults logged by users within the Trust.

Lead and coordinator project service improvements with the LCS programme managers across the Northern Consortia.

To support the information governance team. This will include:

To support data quality awareness training

To ensure NHS data standards are implemented and maintained

To support the Trust Data Quality Policy

To monitor, improve and promote data quality on the system, working proactively with the Information department

To contribute to the strategic development, optimisation and future roadmap of LCSP systems, ensuring alignment with Trust digital strategy, programme priorities, clinical safety, information governance and national screening requirements.

To lead, support or project-manage system developments, upgrades, new functionality and service improvement activity using recognised project, change control and service management approaches.

To act as an advocate for effective system use across the LCSP pathway, supporting users to adopt best practice and ensuring changes are embedded safely and consistently.

To provide effective line management for designated system support staff, including supervision, workload prioritisation, objective setting, appraisal, performance support, development planning and ensuring appropriate cross-cover arrangements are in place.

To participate in service continuity arrangements, including out of hours work or on-call arrangements where required by the service.

Other duties as required, commensurate with banding.

Person Specification

Experience

• Extensive experience of managing, administering, configuring or supporting clinical application systems in an integrated healthcare environment.
• Experience of problem identification, investigation, resolution, testing, change control and end user support for complex systems.
• Experience of supplier liaison, system upgrades, operational documentation, business continuity or disaster recovery planning.
• Experience of leading, supervising, mentoring or developing staff or system users.

• Experience of lung cancer screening, cancer pathways, diagnostic services, radiology, respiratory services or population health screening programmes.
• Experience of managing change, service improvement or digital transformation within an NHS environment.
• Experience of reporting, data extraction, audit or performance monitoring.

Special Requirements

• Commitment to developing own expertise and keeping up to date with current clinical, technical, digital and management practice.
• Able to participate in appropriate service continuity, out of hours or on-call arrangements where required.
• Able to travel independently across Trust sites and partner locations to meet the requirements of the post.

Special Skills & Knowledge

• Specialist knowledge of clinical systems management, system configuration, data quality, access control, reporting and operational support.
• Knowledge Of SQL reporting tools,
• Ability to analyse, interpret and resolve complex system, workflow and data issues where there may be a range of options and no obvious precedent.
• Knowledge of information governance, data protection, cyber security, clinical safety principles, change control and business continuity requirements.
• High level communication, negotiation, influencing and training skills, including the ability to explain highly complex technical information to non-technical audiences.
• Ability to plan and prioritise complex workloads, lead improvement activity and work effectively across organisational and professional boundaries.

• Knowledge of lung cancer screening pathways, diagnostic pathways, NHS screening programme requirements or population health programmes.
• interoperability, interfaces or clinical application integration.

Qualifications

• Educated to degree level in an information technology, digital systems, healthcare informatics or related discipline, or equivalent relevant experience.
• ITIL Foundation qualification or equivalent relevant service management experience.
• Evidence of continuous professional development relevant to digital systems, clinical applications or service improvement. Ability to analyse, interpret and resolve complex system, workflow and data issues where there may be a range of options and no obvious precedent.
• Knowledge of information governance, data protection, cyber security, clinical safety principles, change control and business continuity requirements.
• High level communication, negotiation, influencing and training skills, including the ability to explain highly complex technical information to non-technical audiences.
• Ability to plan and prioritise complex workloads, lead improvement activity and work effectively across organisational and professional boundaries.

• Project management qualification such as PRINCE2 or equivalent experience.
• Qualification or training in clinical safety, information governance, data quality, business analysis or digital transformation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX

United Kingdom

Employer's website

https://www.cddft.nhs.uk/