Senior Business Analyst
Job summary
We are seeking an experienced Senior Business Analyst to join the Health Informatics team at County Durham and Darlington NHS Foundation Trust. This Band 7 role will provide senior business analysis, requirements management and digital workflow expertise across the Trusts EPR, clinical and operational digital systems. The successful candidate will work confidently with clinical, operational, technical, information, project and supplier colleagues to understand service needs, analyse current workflows and support the delivery of safe, efficient, sustainable and fit-for-purpose digital solutions.
Main duties of the job
The post holder will lead and facilitate requirements gathering, process mapping, workflow redesign and options appraisal activity to support EPR, clinical system, integration-dependent and wider digital transformation initiatives. They will translate complex clinical, operational and technical needs into clear business requirements, user stories, acceptance criteria, process maps and supporting documentation. The role will support design, configuration, testing, implementation and optimisation of digital solutions, ensuring requirements are documented, validated, traceable and aligned to clinical safety, information governance, data quality, operational effectiveness and Trust standards.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
Job description
Job responsibilities
The Senior Business Analyst will form part of the wider digital team within Health Informatics, providing business analysis, requirements management and digital workflow expertise across the Trusts EPR, clinical and operational digital systems. The post holder will work across a range of digital solutions, including EPR, clinical systems, integration-dependent workflows and supporting technologies, ensuring business needs are understood and translated into clear, deliverable requirements. The role will involve working with clinical, operational, technical, information, project and supplier colleagues to analyse current workflows, identify opportunities for improvement and support the delivery of safe, efficient, sustainable and fit-for-purpose solutions. The post holder will lead and facilitate requirements gathering, process mapping, workflow redesign and options appraisal activity, producing clear recommendations to support evidence-based decision-making. The post holder will support the design, configuration, testing, implementation and optimisation of digital solutions by ensuring requirements are documented, validated, traceable and aligned to clinical safety, information governance, data quality, operational effectiveness, cyber security and Trust standards. They will work closely with system specialists, configuration, integration, infrastructure, information, testing and supplier teams to ensure proposed solutions are feasible, supportable and appropriately aligned to existing systems, workflows and technical dependencies.
The Senior Business Analyst will contribute to project delivery by supporting implementation plans, readiness assessments, risk and issue management, change control, benefits mapping, user acceptance testing, defect review, issue resolution and post-implementation review activity. They will engage with clinical and operational teams to reduce duplication, streamline processes and support adoption of safe, efficient and sustainable digital ways of working. The role will provide specialist business analysis advice to project boards, working groups, clinical forums and Trust committees as required, presenting complex information in a clear and proportionate way for different audiences. The post holder will work collaboratively with Business Analyst colleagues and wider digital teams, sharing knowledge, supporting consistent business analysis practice and contributing to continuous improvement across the Health Informatics function.
Person Specification
Special Requirements
- Able and willing to travel independently across Trust sites and to partner organisations as required. Able to participate in IT on-call, helpdesk cover or duties outside normal office hours as necessary.
Experience
- Significant experience in business analysis, digital transformation, clinical systems, operational service improvement or a related environment. Experience of working with clinical, operational and technical stakeholders to define problems, gather requirements, assess options and support delivery of digital or process change. Experience of process mapping, workflow redesign, stakeholder engagement, requirements documentation and supporting implementation of change. Experience of supporting testing, user acceptance, go-live readiness, issue resolution, post-implementation review or benefits realisation.
- xperience of working across EPR, clinical systems, integration, automation, reporting or patient-facing digital solutions. Experience of service modernisation, pathway redesign or cross-organisational digital change. Experience of working with suppliers or external partners to clarify requirements and support implementation.
Special Skills & Knowledge
- Strong business analysis skills, including requirements elicitation, prioritisation, documentation, validation and traceability. Ability to analyse complex clinical, operational and technical information and translate it into clear requirements, workflow designs, options and recommendations. Understanding of EPR, clinical systems, interoperability, data flows, information governance, data quality and digital transformation within a healthcare setting. Knowledge of process mapping, benefits mapping, user stories, acceptance criteria, testing support, change control and implementation readiness. Excellent communication, facilitation, negotiation and stakeholder management skills across clinical, operational, technical and supplier groups. Ability to work with ambiguity, structure complex problems and support evidence-based decision-making within agreed governance arrangements.
- Knowledge of Oracle Health/Cerner Millennium, SystmOne, BadgerNet or other major clinical systems. Understanding of integration, automation, reporting, digital correspondence or patient-facing digital solutions. Experience of agile, hybrid or structured project delivery methods.
Qualifications
- Degree level education or equivalent level of relevant experience in business analysis, digital transformation, clinical systems, operational service improvement or a related discipline. Evidence of continuous professional development relevant to business analysis, requirements management, process improvement, digital systems or change management. In-depth specialist knowledge of business analysis methods, stakeholder engagement, process mapping and requirements documentation.
- Business analysis qualification such as BCS, IIBA, Agile Business Analysis or equivalent experience. Project management, change management, service improvement or benefits management qualification. Evidence of study to Masters level or equivalent experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Darlington Memorial Hospital NHS Trust
Hollyhurst Road
Darlington
County Durham
DL3 6HX
United Kingdom
Employer's website
https://www.cddft.nhs.uk/