Systems Manager (Clinical Applications)
Job summary
We are seeking a proactive and skilled EPR System Manager to support the delivery and ongoing optimisation of our Community Dental EPR, alongside wider digital systems across the Trust. This role is offered as a permanent position dedicated to Community Dental EPR, alongside wider Trust EPR systems, ensuring a balanced portfolio of system administration, user support and configuration activity.
The postholder will play a key role in maintaining system availability, managing user access, supporting clinical teams, resolving issues, ensuring data quality and contributing to safe and effective digital workflows. This is an exciting opportunity to support digital transformation and strengthen EPR capability across multiple clinical services.
Main duties of the job
The postholder will provide specialist system management and user support for the Community Dental EPR (0.6 WTE) and wider Trust EPR systems (0.4 WTE). Key duties include managing user accounts and access, maintaining system configuration, supporting clinical and operational teams, resolving incidents and service requests, and ensuring data accuracy and system availability.
The role will support workflow optimisation, contribute to testing and implementation of system changes, monitor data quality, and ensure compliance with Trust policies and digital standards. The postholder will work closely with clinical services, Digital Systems colleagues and suppliers to maintain safe, effective digital processes and to enable highquality patient care through reliable and wellconfigured EPR systems.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
Full Job Descriptions can be found in the adverts supporting documents.
Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.
For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.
Job description
Job responsibilities
This role provides specialist system management, configuration and user support for the Trusts Community Dental EPR (0.6 WTE) alongside wider Trust EPR systems (0.4 WTE). The postholder will act as a System Manager within the Digital Systems team, ensuring the availability, accuracy and safe operation of clinical systems used across multiple services.
Key responsibilities include maintaining system configuration and documentation, managing user access and security, supporting clinical workflows, resolving incidents, and ensuring high data quality in line with Trust policies and statutory standards. The role involves coordinating system patches and upgrades, contributing to testing and change control, liaising with system suppliers, analysing and resolving software faults, and producing system reports as required.
The postholder will work autonomously, influencing decisionmaking with clinical and operational teams, promoting best practice, and supporting service users to maximise the effective use of digital systems. They will contribute to system developments, support business continuity arrangements, maintain compliance with Information Governance, and ensure procedures are in place for monitoring system performance.
This is a key role in supporting safe, effective patient care by ensuring that Community Dental and wider Trust EPR systems are reliable, wellmanaged and aligned to operational needs.
Person Specification
Special Requirements
- Commitment to developing own expertise.
- Able to participate in the appropriate on-call rotation as needed.
- Able to travel across Trust sites to meet the requirements of the post
Qualifications
- A degree in IT Systems, Software engineering, Computer Science or a related subject or relative equivalent experience. Evidence of continuous professional development.
- ITIL Foundation Certificate in IT Service Management
Experience
- In depth experience of managing or designing, configuring and sup porting application systems.
- Experience of working in an IT / technical environment with evidence of continued professional development.
- Experience of supplier/contract management.
- Experience of NHS or healthcare systems.
- Experience of teaching, coaching and leadership.
- Experience of managing change within an IT environment.
Special Skills & Knowledge
- Demonstrable skills in reporting and database management Demonstrable skills in the use of software and software development tools. A sound working knowledge and Understanding of the application of modern IT solutions. Skills in Structured Query Language(s) SQL or similar Understanding of clinical processes. Application Form & Interview
- understanding of computer-based systems, software and applications. Ability to make judgements involving complex facts or situations which require the analysis, interpretation and comparison of a range of options. An ability to plan and organise workload to meet objectives and deadlines. High level interpersonal and communication skills persuasion, negotiation, training, empathy and re-assurance. Ability to communicate highly complex, sensitive, contentious information where there may be barriers to overcome.
- Understanding of the application of modern IT solutions.
- Skills in Structured Query Language(s) SQL or similar.
- Understanding of clinical processes.
- Ability to manage small projects and technical implementations.
- Experience of healthcare environments.
- Proven experience in the development of computer-based solutions.
- Experience of working within systems development environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Darlington Memorial Hospital NHS Trust
Hollyhurst Road
Darlington
County Durham
DL3 6HX
United Kingdom
Employer's website
https://www.cddft.nhs.uk/