Sales Administrator

Sales Administrator

Join our dynamic team in the Logistics department, where we drive efficiency and excellence in technology sales operations. We are committed to delivering exceptional service and fostering a collaborative, innovative work environment.

Job Purpose

The Sales Administrator supports the technology sales function by managing administrative, operational, and data-driven tasks. This role ensures accurate processing of quotes, renewals, and customer requests, while maintaining high-quality CRM data to enable strong forecasting and pipeline visibility.

Responsibilities

• Prepare and issue sales quotations, statements of work, licensing agreements, cloud service renewals, and contract documentation.
• Process new orders, upgrades, renewals, and subscription changes within the CRM/ERP system. Maintain accurate customer and product data, including licensing, serial numbers, contract terms, and renewal dates.
• Support the onboarding of new customers by coordinating with technical, support, and provisioning teams.
• Administer Disaster Recovery Tests: book customer tests, schedule resources, manage the customer experience onsite, and issue post-test documentation.
• Handle office administration tasks: issue access cards and WiFi codes, distribute incoming post, and order stationery and other consumables.

Requirements Skills & Competencies Essential

• Strong understanding of ERP software and general digital workflows.
• High level of accuracy and attention to detail, especially in data entry and document management.
• Excellent communication skills when working with customers, sales teams, technical departments, and partners.
• Ability to work efficiently in a fast-paced, technology-driven environment.
• Strong proficiency in Microsoft Office.

Desirable

• Experience with subscription management systems, cloud licensing platforms, or ERP tools (e.g., NetSuite, SAP, ConnectWise).
• Knowledge of basic IT terminology, such as cloud services, cybersecurity, networking, or hardware components.

Experience & Qualifications Essential

• Proven experience in an administrative, operational, or sales support role.
• Familiarity with digital sales processes, ERP systems, and customer communications.

Desirable

• Previous experience in the IT, software, telecoms, or technology services sector.
• Formal qualifications in business administration, IT, or related fields.
• Experience supporting sales of SaaS products, managed services, hardware, or cloud platforms.

Personal Attributes

• Highly organized, reliable, and capable of managing multiple tasks simultaneously.
• Analytical mindset with strong problem-solving ability.
• Comfortable working with data and technology platforms.
• Collaborative and confident when engaging with both technical and commercial stakeholders.
• Customer-focused with a professional and proactive attitude.

Key Performance Indicators (KPIs)

• Accuracy of order processing and contract documentation.
• CRM/ERP data integrity and timely maintenance of sales records.
• Quality and speed of customer communication.
• Effectiveness of internal coordination with technical and sales teams.
• Contribution to improved data quality and workflow efficiency.

How to Apply