IT Support Associate

IT Support Associate

Location: London (Hybrid, onsite support required)

Rate: £180 per day (Inside IR35)

Contract: 6 months (with potential extension)

Job Summary

We're seeking an experienced IT Support Associate II to provide first-line technical support to corporate employees in a fast-paced, global environment. You'll be the first point of contact for technical service requests—resolving hardware, software, and network issues across Windows, macOS, and Linux systems.

If you are interested in applying for this job, please make sure you meet the following requirements as listed below.

The ideal candidate is customer-focused, adaptable, and highly organized, capable of maintaining productivity and quality while managing a high volume of support requests.

Key Responsibilities

• Provide day-to-day technical support to corporate end users via chat, phone, and ticketing systems.
• Diagnose and resolve Windows, macOS, and Linux issues.
• Document and track customer interactions accurately in the ticketing system.
• Support both onsite and remote users, including AV and teleconferencing setup assistance.
• Follow standard operating procedures (SOPs) and contribute to knowledge base improvements.
• Escalate complex issues and system outages as needed to minimize downtime.
• Maintain punctuality and flexibility with shifts, including occasional weekends or holidays.

Typical Day in the Role

• Provide onsite and remote IT support to employees at the London office.
• Manage helpdesk tickets and perform hands-on troubleshooting.
• Collaborate with global IT and infrastructure teams to ensure seamless support coverage.

Candidate Profile

Top 3 Must-Have Skills:

• 3+ years' experience supporting Windows, Mac, and Linux operating systems in a corporate setting.
• 3+ years' experience in a helpdesk or desk-side support role.
• Excellent communication, multitasking, and customer service skills.

Basic Qualifications:

• Strong troubleshooting ability across multiple OS platforms.
• Experience supporting end users both onsite and remotely.
• Proven ability to explain technical issues clearly to non-technical users.
• Ability to work independently and as part of a team in a high-volume environment.
• High school diploma or equivalent; Associate degree in Computer Science or related field preferred.

Preferred Qualifications:

• Bachelor's degree in Computer Science or IT-related field.
• Certifications such as Microsoft MCSE, MCITP, or equivalent (Active Directory experience).
• Advanced Linux systems administration skills.
• ITIL Foundation Certification (preferred).

If you are interested please apply or send your CV to luke.sandilands@cpl.com