ServiceNow Solution Architect (HAM/SAM)

ServiceNow Solution Architect (HAM/SAM)

Location: Remote (occasional travel to London if required)

Rate: Up to £600 per day

Duration: 6 Months

Start Date: Immediate

Holiday Entitlement: 33 Days

Overview

We are looking for an experienced ServiceNow Solution Architect to join a major ServiceNow programme supporting the rollout of Now Assist within a large enterprise environment.

This is an excellent opportunity to work closely with senior business and technical stakeholders, driving the design, governance and implementation of ServiceNow solutions with a particular focus on Hardware Asset Management (HAM) and Software Asset Management (SAM).

The successful candidate will act as a technical leader across the platform, ensuring best practice, governance and architectural excellence while supporting the delivery of strategic ServiceNow initiatives.

Key Responsibilities

• Act as the ServiceNow subject matter expert for Hardware Asset Management (HAM) and Software Asset Management (SAM).
• Lead solution design workshops with business and technical stakeholders.
• Translate business requirements into scalable, high-quality ServiceNow solutions.
• Take ownership of technical requirements relating to HAM and SAM implementation and enhancement activities.
• Produce and maintain High-Level Design (HLD) documentation and solution architecture artefacts.
• Provide technical governance across the ServiceNow platform.
• Establish and enforce development standards and coding best practices across delivery teams.
• Support sprint planning, technical estimation and project delivery activities.
• Act as the technical escalation point for complex issues and development blockers.
• Contribute to platform health monitoring, optimisation and continuous improvement initiatives.
• Support technical triage and resolution of major incidents where required.
• Work closely with cross-functional teams to ensure successful solution delivery and adoption.

Required Skills & Experience

• Expert-level ServiceNow experience.
• Strong experience designing and implementing ServiceNow Hardware Asset Management (HAM).
• Strong understanding of ServiceNow Software Asset Management (SAM).
• Proven experience operating as a ServiceNow Solution Architect within enterprise-scale environments.
• Experience defining technical standards, governance frameworks and platform best practices.
• Strong stakeholder management and communication skills.
• Experience producing architecture documentation and design artefacts.
• Ability to lead technical discussions with both business and technical audiences.
• Experience working within Agile delivery environments.

Desirable

• Experience supporting ServiceNow Now Assist implementations.
• ServiceNow Certified System Administrator and/or Certified Implementation Specialist certifications.
• Experience within large-scale transformation programmes.
• Public sector or regulated industry experience.

If you are interested please apply or send your CV to luke.sandilands@cpl.com