Training Manager - Regulatory Information Management (RIM)

Training Manager – Regulatory Information Management (RIM) BV III

18 month Contract

Remote

rate: £430 per day

The RA Training Manager - RIM will have a key role in the success of continued Veeva RIM roll-out and implementation within Novartis RA, supporting Organizational Change Management (OCM) training activities as a core SME and ensuring RA staff have access to fit-for-purpose training material. In alignment with the Functional Change Lead, the RA Training Manager - RIM will be responsible for the training plan creation and management, contribute to the design of training approach, prepare training materials, and organize training development; training coordination and delivery to Super Users and End Users. He/she will also be responsible for maintaining the training materials post Go live.

Major Accountabilities

Program Training Materials Development and Publishing

• Review and validate central Training material related to Veeva RIM platform deployment

• Create any local Function-specific materials as required, especially for Super Users

• Ensure training materials are regularly updated for program changes (incl. Job aids, e-learnings, etc)

• Set up any mandatory e-Learning content training in Up4Growth for training push

Training Communications

• Customize Training communications material from Central Training team to provide proactive information and regular updates

• Contribute to creating and delivering Function-specific Training communications and materials as necessary, in line with agreed central governance processes

• Support coordination and promotion of Show & Tell/ demo sessions within Function

Super User - Training Coordination, Delivery & Tracking

• Attend central Train the Trainer sessions

• Align with Functional Change Lead to:

o Schedule Super User training sessions in Up4Growth

o Deliver Training sessions

o Generate Up4Growth Super User Tracking reports

End User - Training Coordination & Delivery

• Schedule End User Instructor-Led training sessions in Up4Growth, leveraging Function End User lists

• Deliver Training sessions

• Support Super Users during their own training sessions to End Users (tech and content support)

• Provide support to End Users throughout the training period

End User Training Records & Systems Permission Management

• Generate Up4Growth End User Tracking reports

• Track actual Attendance Report and compile End User Completion Reports

• Ensure all Function associates achieve training pass, and any other approvals required in order to secure Novartis Veeva access authorisation

• Ensure Functional business roles are correctly mapped to correct system roles and permissions

Stakeholder Management & Engagement:

• Help to raise Functional Training-related risks, issues, and change requests as required via appropriate channels, ensuring Central OCM team visibility

• Regularly connect with Functional stakeholders to understand and mitigate concerns

Training Materials Maintenance Post Go-Live

• Liaise with Veeva Product Owners to understand release impacts (x3 per year) on existing system, processes, and ways of working

• Identify key affected audiences

• Conduct impact assessment on existing training materials

• Revise, retire or create new materials and job support tools that reflect release changes

• Plan and execute training delivery strategies to key impacted audiences

• Schedule, communicate and deliver training as needed

• Evaluate training effectiveness

• Assess for effective adoption of release changes, preparing further supports, if needed

Performance Indicators

• Establishment of effective training strategies and delivery methods that meet end user expectations

• Documented & reported evidence of up-skilling of the RA organization on the new NRV system

• High training completion and user adoption rate at go-live

• Low number of support tickets raised related to lack of training clarity / material

• Training Satisfaction rating by Super Users and End Users

Ideal Background

Education :

Life Science Degree or other University degree with equivalent experience

Experience and skills:

• Strong training, communications, project management skills

• Experience in Project management tools & systems

• Proven successful experience on the design and development of training concepts with cross-functional teams

• Strong training delivery capability

• Good understanding and direct experience with Veeva RIM deployments

• Good understanding of all RA roles

• Good Organizational awareness

• Technology-savvy – ability to leverage and use systems, technology and automation to (including digital assistants and AI tools) to derive impactful trainings and communications

• Strong communication skills

If you are interested please apply or send your CV to luke.sandilands@cpl.com