CRM Administrator
Our client is a rapidly growing boutique life science consultancy, founded in 2019 to support organisations in driving innovation across all aspects of their business.
They work with life science companies of all sizes, from early-stage start-ups through to top-ten pharmaceutical organisations. Their experience and industry knowledge rival larger consultancies, with true differentiation coming from a collaborative, client-focused approach. Our client works in the way their clients need them to, building fully customised solutions to meet specific needs. This commitment has resulted in long-term partnerships with every client they have supported to date.
Their mission is to deliver impactful work, bringing real and measurable value to clients’ organisations on every project.
About the Customer Engagement Excellence Service Line
As part of our client’s organisation, the Customer Engagement Excellence service line operates as an independent, technology-agnostic partner dedicated to the life sciences industry.
The team specialises in field force excellence, medical excellence, and marketing excellence, combining deep industry expertise across platform ecosystem design, customer engagement transformation, AI enablement, and impact-based analytics. Offering full lifecycle support - from strategy through to execution - the team empowers organisations to optimise performance, foster innovation, and achieve sustainable success.
Job Description
Our client is seeking a talented CRM Administrator to join their Customer Engagement Excellence team. The role is primarily remote, with occasional travel to the London office and hybrid working options available.
The successful candidate will support pharmaceutical and biotech clients in maintaining and enhancing Customer Engagement platforms, including Business Intelligence and CRM solutions.
Key responsibilities may include:
- Overseeing the daily management and optimisation of Customer Engagement platforms, including CRM and BI system testing
- Collaborating with client teams and internal advisory teams to ensure timely delivery of project deliverables
- Maintaining data integrity, ensuring accuracy and GDPR compliance
- Supporting clients and internal teams by producing, cleansing, and enriching customer data
- Bulk data manipulation and data integration
- Analysing customer data to identify trends, opportunities, and areas for improvement
- Generating reports and dashboards to provide insights into performance and campaign success
As a CRM Administrator, you will contribute to consulting engagements and support the development and delivery of high-quality project materials and client deliverables, with guidance from senior team members.
Additional activities may include:
- Delivering clear and concise communications (e.g. presentation materials and emails) to internal teams and external stakeholders
- Conducting secondary research (e.g. literature reviews, studies, surveys)
- Data analysis and modelling
Our client is committed to mentoring team members through experienced life science consultants and providing exposure to senior-level pharmaceutical industry stakeholders, alongside varied and enriching project work from day one.
Candidate Profile
Education
- Minimum of a 2.1 scientific or technical undergraduate degree (preferred)
Work Experience
- Minimum of 3 years’ experience in application support and maintenance
- Experience using issue management and project tracking tools (e.g. Jira, Monday)
- High proficiency with CRM platforms used in the life sciences industry (e.g. Veeva CRM, Salesforce Life Sciences Cloud, Exeevo)
- Experience supporting and maintaining business intelligence tools such as Qlik Sense, Power BI, and Tableau
- Knowledge of the pharmaceutical industry gained through industry or consulting experience
Job-Specific Competencies & Skills
- Strong analytical skills with the ability to think critically and creatively
- Excellent time management, multitasking, and problem-solving abilities
- High attention to detail and commitment to quality outputs
- Excellent professional communication skills (written, oral, and interpersonal)
- Strong collaboration skills and ability to work in cross-functional teams
- Proactive mindset and passion for professional services
- Proficiency in MS Office (PowerPoint, Excel, Word, Outlook)
Our client is an equal opportunity employer and does not discriminate against any qualified employee or applicant based on race, creed, religion, ancestry, gender identity, age, sexual orientation, marital status, nationality, disability, or veteran status.