Scrum Master- Delivery Centre- Newcastle

Would you like to be part of a growing delivery capability in a people-centric organisation? Or perhaps work in an open and collaborative learning environment? Are you passionate about helping agile teams deliver effectively and at pace? We have got all this and more. Whatever your aspirations, we're looking for Scrum Masters to be part of an exceptional Delivery Centre capability, providing dedicated delivery capacity for our clients.

This role is a great opportunity for anyone who wants to blend Scrum Master experience with a chance to take on additional responsibilities. You will be responsible for ensuring the Credera product team are able to deliver effectively and at pace through encouraging best practice ways of working and removing blockers, with the opportunity to be involved in programme-level planning and to work closely with the tech leads to ensure timely delivery against programme milestones. The ideal person will be willing to step in and challenge others when their team is impacted by outside interference, escalating appropriately, and will pride themselves on building a resilient culture that encourages collaboration and support.

The central hub for this position is in Newcastle, but we welcome applicants from across the North-East. We operate a hybrid working policy with an expectation of 60% in office time. We value collaboration and client impact, so our hybrid model is designed to strike a balance between flexibility, in-person connection, and delivering exceptional outcomes for our clients.

Responsibilities

- Facilitate core Scrum ceremonies: Sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.

- Ensure sprint goals are clearly understood, and delivery commitments are met.

- Champion agile principles, coaching the team in collaboration, communication, and iterative delivery.

- Identify, track, and remove blockers affecting delivery pace or team performance.

- Maintain and interpret delivery metrics such as velocity, burndown charts, and RAID logs.

- Support backlog refinement, prioritisation, and stakeholder alignment.

- Maintain and interpret delivery artefacts and metrics (velocity, burndown, forecasting, risks) to drive decision-making.

- Promote an environment of psychological safety that enables open communication and continuous improvement.

Essential skills

- 2+ years' experience delivering complex technology projects using agile frameworks.

- Strong facilitation skills across agile ceremonies and delivery workshops.

- Excellent communication, conflict resolution, and negotiation skills.

- Ability to coach individuals and the wider team in agile methodologies.

- Strong problem-solving mindset with the ability to remove impediments effectively.

- Excellent organisation, prioritisation, and time-management.

- Analytical mindset with the ability to use data to inform decisions and improvements.

- Recognised expertise in agile delivery within a specific area, shaping approaches and guiding others.

- Experience coordinating delivery of a defined workstream and supporting a small delivery team or pod.

- The ability to resolve routine delivery challenges independently, escalating where wider support is needed.

- You will be required to pass BPSS screening for this role.

Desirable skills

- One or more certifications relevant to the role, for example:

- Scrum.org: PSM I / II

- Scrum Alliance: CSM, A‐CSM

- SAFe: SSM, SAFe Agilist

- ICAgile: ICP‐ATF

- Experience in using AI in application of the role through advanced prompting techniques.

Benefits

Along with a great company culture, Credera provides an exceptional compensation package including a competitive salary and a comprehensive benefit plan. Whilst working on a long-term engagement, you will have access to a range of training and development opportunities, as well as coaching and mentoring from experienced technologists.

Our consistent growth over the years and entrepreneurial environment, provides an excellent platform to embark upon an exciting career path, where your contribution really counts, and we will recognise it. With a supportive network of colleagues around the globe and exciting client assignments, you’ll feel empowered to bring your best self and thrive in a collaborative environment. We are a social bunch of people and connect as a team on a regular basis.

Learn More

Credera is Omnicom's global consulting firm that combines transformational consulting capabilities, deep industry knowledge, AI and technology expertise to deliver valuable customer experiences and accelerated growth across a broad range of industries worldwide. Our one-of-a-kind global boutique approach means we provide our clients with tailored solutions unique to their organisation that can scale due to our extensive footprint. As a values-led organisation, our mission is to make an extraordinary impact on our clients, our people, and our community.

We believe it is this approach that has allowed us to work with and transform the most influential brands and organisations in the world, from strategy through to execution. More information is available at credera.co.uk. We are part of the OPM Group of Companies, within Omnicom Group Inc.

Credera will never ask for money up front and will not use apps such as Facebook Messenger, WhatsApp or Google Hangouts for communicating with you. You should be very wary of, and carefully scrutinise, any job opportunity that asks for money prior to starting and/or one where all communications take place exclusively via chat.