Senior Business Analyst, London Insurance Market SME

We know great talent comes in many forms - including people returning from a career break. If you’re looking for part-time hours, flexible working, or a supportive transition back into your career, we’d love to explore how we can make this role work for you.

Are you a problem solver with keen attention to detail? Are you able to act as a bridge between Business and IT to derive requirements and drive large scale transformations? Does the idea of working for different clients on complex business-critical IT projects excite you? If yes, then read on! At Credera, we are passionate about helping clients deliver complex, business-critical IT transformation projects. Our clients are some of the biggest names in industry and our projects are every bit as challenging as you’d find in any large consulting firm.

Here’s what you will do

As a Senior Business Analyst, you will work with Credera clients and colleagues to help translate customer requirements and business intent into functional and non-functional requirements. In addition, you will collaborate with users and stakeholders ensuring alignment of requirements with strategic goals and outcomes. You will be pivotal in delivering transformative projects within the London Insurance Market. Leveraging your expertise across underwriting, claims, and policy administration, you will guide the modernisation efforts, optimising the pre and post bind processes, and understanding the intricate data flows and market platforms.

Hours

At Credera, we operate a flexible hybrid working model. This requires 3 days per week working onsite - either at client site (as required) or in your local Credera office (London, Manchester, Leeds or Newcastle).

We value collaboration and client impact, so our hybrid model is designed to strike a balance between flexibility, in-person connection, and delivering exceptional outcomes for our clients.

Responsibilities and Skills

• Requirements Gathering & Analysis:
• Lead workshops and discovery sessions with underwriters, brokers, and managing agents.
• Capture, document, and validate business requirements, functional specifications, and user stories for London Market processes (open market, delegated authority, reinsurance).
• Process Mapping & Improvement:
• Develop detailed workflow diagrams and business process maps.
• Identify inefficiencies and propose process improvements aligned with market modernization programs.
• Provide SME insight on best-in-class practice in London Market processes.
• Drive thought leadership on modernization of market process (e.g. augmented/automated Underwriting, AI etc).
• Stakeholder Management:
• Engage senior stakeholders across syndicates, brokers, and technology vendors.
• Act as a trusted advisor, ensuring alignment between business needs and technical delivery.
• Solution Design Support:
• Collaborate with developers, architects, and QA teams to ensure requirements are understood and implemented correctly.
• Participate in product design discussions and provide London Market context to technical teams.
• Market Expertise:
• Stay current with London Market modernization initiatives (e.g., Blueprint Two, Market Reform Contract).
• Stay current with developments in London Market software space with experience of one or more of the common platforms.
• Interpret regulatory filings and industry publications to inform solution design

Skills

• Domain Expertise:
• Deep understanding of London Market insurance operations, including Lloyd’s processes, subscription market, and delegated authority.
• Technical Acumen:
• Comfortable working with software vendors and platforms (e.g., Guidewire, Sequel, Send etc).
• Familiarity with data analysis tools and workflow systems; SQL and Visio experience advantageous.
• Methodologies:
• Strong experience in Agile and Waterfall delivery environments.
• Communication:
• Exceptional ability to translate complex business needs into clear technical requirements.
• Regulatory Knowledge:
• Awareness of UK/EU insurance regulations and compliance requirements.

Desirable Qualifications:

• ACII or equivalent insurance qualification.
• Experience with Lloyd’s Blueprint Two initiatives.
• Technical certifications (e.g., Agile BA, Scrum Master).

Who you are?

You will be a proactive, perceptive, analytical problem-solver who is culturally sensitive and demonstrates a high degree of emotional intelligence. Being able to work collaboratively in complex and challenging project environments is essential. You should be able to hit the ground running using your own initiative, working independently, actively building strong relationships with key business stakeholders, colleagues and team members alike.

You don't need to already have consulting experience, but you should be able to clearly articulate why you're interested in a career as a consultant and started to develop the following types of skills as requested in the ‘Responsibilities' section.

Benefits

Along with a great company culture, Credera provides an exceptional compensation package including a competitive salary (£60,000-£80,000) and a comprehensive benefit plan.

Our consistent growth over the years and entrepreneurial environment, provides an excellent platform to embark upon an exciting career path, where your contribution really counts, and we will recognise it. With personalised development opportunities, experienced colleagues around the globe and exciting client assignments, progression can be extremely rapid for high performers. We are a social bunch of people and connect as a team on a regular basis.

Learn more

Credera is Omnicom’s global consulting firm that combines transformational consulting capabilities, deep industry knowledge, AI and technology expertise to deliver valuable customer experiences and accelerated growth across a broad range of industries worldwide. Our global delivery model allows us to provide clients with tailored solutions unique to their organisation needs that can scale due to our extensive footprint. As a values-led organisation, our mission is to make an extraordinary impact on our clients, our people, and our community.

We believe it is this approach that has allowed us to work with and transform the most influential brands and organisations in the world, from strategy through to execution. More information is available at . We are part of the OPMG Group of Companies, a division of Omnicom Group Inc.

Credera will never ask for money up front and will not use apps such as Facebook Messenger, WhatsApp or Google Hangouts for communicating with you. You should be very wary of, and carefully scrutinize, any job opportunity that asks for money prior to starting and/or one where all communications take place exclusively via chat.