Client Delivery & Operations Manager
Job Description
We currently recruiting on behalf of a client, a growing advertising agency specialising in digital advertising, from client onboarding and campaign management to creative coordination, reporting, platform management and client delivery. They are now looking to hire the below position as part of their continued growth.
Job SummaryThe Operations Manager is responsible for overseeing the smooth and efficient delivery of client engagements across the agency's marketing and growth services. The role ensures projects are properly scoped, resourced, tracked and delivered on time, with clear reporting and a structured handover process, while also supporting the day-to-day operational running of the business.
Key ResponsibilitiesOversee the planning and coordination of client delivery, ensuring projects are properly scoped, resourced and completed on timeDevelop and maintain internal processes, workflows and standard operating procedures to keep delivery consistent and scalableManage resource planning and workload allocation across delivery teamsMonitor project timelines, budgets and key performance indicators, preparing regular reports for senior managementOversee client reporting processes, ensuring work delivered is properly documented and communicatedSupport the onboarding and handover process for client engagements, including documentation and asset transferManage relationships with suppliers, platform providers and other third-party tools supporting deliveryIdentify inefficiencies and lead continuous improvement initiatives to enhance productivity and delivery qualitySupport budgeting, resource planning and staff scheduling in collaboration with leadershipEnsure compliance with data protection (GDPR), employment law, health and safety and other statutory requirementsRequired SkillsFluent in English and Mandarin Chinese (spoken and written)Strong leadership and people-management skillsExcellent organisational and multitasking abilitiesSound analytical and problem-solving skills, with a data-driven approach to decision makingProficiency in budgeting, financial planning and cost controlEffective communication and negotiation skills, both written and verbalWillingness and ability to learn and work with the company's in-house systems (training will be provided)Familiarity with, and practical experience using, AI tools (e.g. generative AI, automation or productivity tools) is an advantageAbility to manage change and drive process improvementExperienceTypically 35+ years of experience in an operations, general management or similar roleProven track record of managing teams and improving operational efficiencyExperience within a marketing, growth or digital agency environment, or in delivering client services to SMEs, is generally preferredQualificationsBachelor's degree in Business Administration, Operations Management or a related field (or equivalent professional experience)A recognised project or operations management qualification is an advantage, but not essentialRight to work in the United KingdomPrivacy NoticeBy applying for this vacancy, you acknowledge that Crestpoint HR Services will collect and process your personal information, including your CV and contact details, for recruitment purposes.
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