Technical Support Engineer (Networking)

Crossing Hurdles is a global recruitment consultancy firm that assists our clients to hire the best talent.

About the Client:

Our client is transforming internet infrastructure by integrating hardware, software, and operations to streamline processes, reduce costs, and solve inefficiencies in a fragmented industry. Backed by top investors, it is building a high-impact team to drive long-term industry transformation.

• Role - Network Support Engineer
• Location - London, UK
• Required Tech Stack - Routing, Switching, Wireless, Network Design & Deployment, Layer 14 Troubleshooting, Infrastructure as Code, API Automation, Customer-Facing Networking
• Compensation - 78K - 133K +Equity (Competitive)
• YOE - 3+ years of experience in a network engineering role, not general IT support
• Benefits - Perks include free meals, flexible time off, wellness memberships, parental leave, and regular team events.

Roles & Responsibilities:

• Troubleshoot and resolve network issues across all layers (Layer 14)
• Manage and support remote customer networks
• Configure and maintain Routing, Switching, and Wireless Networks
• Identify, document, and escalate product bugs
• Create feature requests based on customer feedback
• Use Infrastructure as Code and API automation for network tasks
• Share expertise and mentor team members to build technical depth

Requirements for the role :

• 3+ years of hands-on network engineering experience in fast-paced, customer-facing environments
• Strong expertise in Routing, Switching, and Wireless Networks across diverse environments
• Experience trouble shooting and managing networks across all layers (Layer 14)
• Background in Network Design, Deployment, and supporting complex customer networks
• Knowledge of Infrastructure as Code, API automation, and light programming for network tasks
• Degree in Electrical Engineering, Computer Networking, or related field
• Exceptional communication skills, with the ability to mentor, document processes, and collaborate with teams.

Why Candidates Should Join:

• Shape Enterprise Networking: Build next-gen networks and influence large-scale enterprise networking.
• Solve Complex Challenges: Troubleshoot all layers across diverse environments, driving product innovation.
• Grow & Make an Impact: Use infrastructure-as-code, automation, and APIs while shaping customer success.