Quality Assurance Analyst

About Crowe

Crowe is a leading national audit, tax, advisory and consulting firm with global reach and local expertise. We are an independent member of Crowe Global, one of the top 10 accounting networks in the world, with access to more than 40,000 people in over 140+ countries and across more than 800+ offices globally.

Our vision is to be recognised as essential to the future success of our clients by helping them to answer tomorrow’s questions and make smart decisions that have lasting value through the highest quality audit, tax, advisory and consulting services.

Crowe is where talented people can realise their potential, are successful and enjoy what they do by making a positive difference to our clients, communities and each other.

At Crowe, our aim is to create a community where regardless of gender, identity, sexuality, race, ethnicity, education or background, everyone is valued, can flourish and achieve their full potential.

Purpose of the role:

Reporting to the head of Quality Assurance, the overall purpose of the role is to ensure the quality of products meet acceptable standards.

You will work closely with development teams and internal stakeholders to understand requirements, design and execute test activities, and identify defects early to support high-quality outcomes.

Additionally, you support the front line in achieving these tasks, mentor and coach the front line team to improve the range of issues they can address, handle escalated issues, and assist the National Client Solutions Development Team in delivering the best possible service to the firm.

Responsibilities

Key responsibilities include, but are not limited to:

• Ensure solutions are tested thoroughly before release and meet agreed quality standards
• Support testing across the full delivery lifecycle, including functional, regression and user acceptance testing
• Support the adoption of new tools, technologies and testing approaches where appropriate
• Liaising with the Development team and Technical department regarding specifications
• Performing routine inspections to ensure changes meet the criteria of the specifications
• Supporting front line support teams by advising of resolving escalated issues as necessary
• Documenting and reporting product defects to internal or external development teams
• Making recommendations for improvements
• Develop user guidance and release notes
• Leaising with internal internal infrastructure to release updates to the Firm
• Identify, log, track and retest defects, working closely with developers to support resolution
• Associated admin tasks

Technical skills, experience & knowledge:

• Problem solving and solution driven
• Excellent attention to detail
• High level of I.T. literacy
• Excellent communication skills both written and oral
• Ability to work to deadlines when required
• Excellent organisational and time management skills
• Minimum of two years of experience performing quality assurance
• Knowledge of relevant regulatory standards
• Ability to work efficiently under minimal supervision
• Knowledge of quality assurance concepts
• Knowledge of agile development principles

Why choose Crowe?

At Crowe we understand that it is often the culture and values of a firm that are most important when looking for a new workplace.

Whether you’re working in statutory audit, corporate tax or you’re a marketing or HR specialist, we place our people at the centre of everything that we do; promoting a collaborative, inclusive and friendly culture while remaining passionate about supporting and developing our people as they build their careers. We listen to our people and adapt to their changing needs alongside the needs of our growing business. We invest in our people to help them be the best they can be.

We value new ideas and innovation, and welcome people who are committed to making a difference by delivering excellent services to our people, clients and communities.

At Crowe, you will find the specialist knowledge, the resources and the commitment to help you build a satisfying and rewarding career, with continued learning and development, highly competitive salaries and flexible benefits.

We want to create the best environment for our people to grow and thrive and recognise the importance of offering a flexible approach to our working environment, which we would be happy to discuss with you further.

Crowe is committed to equal opportunity and diversity in recruitment and employment. We value the differences that a diverse workforce brings to our organisation, driving effectiveness in our teams and providing our clients with a quality service.

Entry and progression within the firm is determined solely by the application of objective criteria, personal performance and merit which is supported by a clearly defined career pathway..