GP Practice - Patient Recall Administrator
Job summary
Are you an experienced administrator with excellent IT skills, strong attention to detail and a desire to do work that supports patient care?
Following an internal promotion, we are looking for a confident, positive and organised administrator to join our friendly Practice Team.
This is not a reception-based role. You will work behind the scenes to help maintain accurate patient records, manage patient recall systems, support safe and effective patient care, ensuring the Practice continues to meet its quality and service requirements.
This is an excellent opportunity for someone who enjoys working with data, solving problems and keeping information accurate and well organised, taking pride in getting things right.
Previous experience in a GP practice or healthcare setting would be helpful, but it is not essential. We welcome applications from experienced administrators in other sectors who have strong transferable skills and are keen to learn.
Main duties of the job
Main Duties of the Job
Working as part of our Data Quality Team, you will help maintain high standards of data quality and patient record keeping. Your responsibilities will include:
- Undertaking searches and systems audits.
- Supporting and following the Practice recall system.
- Updating practice templates where required.
- Checking and maintaining the accuracy of clinical coding.
- Ensuring important clinical information is accurately captured.
- Supporting the Practice to achieve its Quality and Outcomes Framework (QOF) and enhanced service requirements.
- Identifying data-quality issues, trends and opportunities for improvement
- Contributing to the quality, safety and overall performance of the Practice.
- Maintaining strict patient confidentiality
This is a role where attention to detail really matters. The information you manage and maintain helps our clinical team provide safe, effective and high-quality care to our patients.
Full training and support relating to Practice processes and systems will be provided as appropriate.
You should be able to work independently while also contributing positively to the wider team.
About us
Crown House Surgery is a well-established, forward-thinking and supportive GP practice with a friendly team caring for over 11,400 patients. We are a partnership of seven GPs and are committed to delivering high-quality patient care, with a particular focus on continuity.
We value our staff and believe in supporting development from within. This vacancy has arisen as a result of an internal promotion opportunity.
Although initially offered a fixed-term contract until December 2027, there is potential for the position to become permanent as part of our ongoing in-house development.
You will be joining a busy but welcoming working environment where your contribution will be recognised and where colleagues support one another.
Job description
Job responsibilities
Provide data quality support across the practice
Maintain good quality of data recorded
Ensure the efficient running of the practice computer system, carrying out searches, audits and recalls as required by the practice
Interrogate & present data for audit purposes, clearly & concisely
Set up & maintain clinical templates & referral letters
Effectively monitor patient call and recall systems
Responsible for maintaining and ensuring practice achievement of QoF or other incentivised contracts held
Read Coding information into the practice clinical system consistently & accurately
Ensure accurate report output
Investigate routine data improvement enquiries/queries and provide assistance and advice as required
Identify data quality trends and assess common themes through regular use of data quality queries and reporting, and highlight areas for improvement/inaccuracies to the Data Quality & IT Lead to improve processes or resolve problems
Proactively initiate data quality improvement projects
Assist and participate with regular Data Quality Audits using clinical systems
Ensure enhanced service claims are made correctly and appropriately
Effectively keep & maintain records of claims for payment
Provide audit statistics to the ICB / NHSE or other governing bodies when required
Support the sustainable improvement in data quality across the practice IT systems (e.g. through the output of data quality audits)
Use own judgement to resolve data improvement issues
Be able to work without supervision, but feel confident to seek advice when needed
Summarising of patient medical records following practice protocols
Be a contributing member of the Data Quality Team
Prepare statistical or data reports as requested by the practice
Process & keep safeguarding records in accordance with practice policy
Support and guide members of staff in the use of the computer system
Attend meetings relevant to the post
Minute meetings where required
Ensure the security and confidentiality of all clinical data handled, including the safe keeping of all health records.
Maintain strict confidentiality in relation to all issues concerned within the service and adhere to the requirements of the Data Protection Act 2018, Information Governance and Caldicott Principles
Undertake any other additional duties appropriate to the post as requested by management or partners
This list is not exhaustive and will also include, from time-to-time, reasonable management requests which are not included in the above
Person Specification
Experience
- A minimum of two years experience in an administrative role.
- Experience of working with members of the public.
- Experience of working within a GP practice.
- Experience of working within a healthcare setting.
- Experience of QOF and Enhanced Service contracts.
- Experience of using SystmOne.
Skills
- Fully competent in the use of Microsoft Office.
- Excellent planning, organisational and time-management skills.
- Ability to prioritise work and meet tight deadlines.
- Ability to work both independently and as part of a team.
- Strong problem-solving and analytical skills.
- Ability to follow policies and procedures.
- Excellent written & verbal communication skills
- Strong interpersonal skills.
- Knowledge of QOF, Enhanced Services and other General Practice claims.
- Experience of taking meeting minutes.
Qualifications
- GCSE Mathematics and English at grades A* - C / 9 - 4, or equivalent qualifications.
- Educated to A level or equivalent.
- Higher-level business or administration qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Crown House Surgery
Address
Retford Primary Care Centre
North Road
Retford
Nottinghamshire
DN22 7XF
United Kingdom
Employer's website
http://www.crownhousesurgery.co.uk/