Applications Support Analyst
Job summary
We're looking for an experienced and motivated Applications Support Analyst to take ownership of clinical systems administration, oversee key application support processes and help drive the continuous improvement of our Electronic Patient Record and clinical applications. Working across support, testing, troubleshooting and service development, you'll play a vital role in ensuring the digital systems that underpin patient care remain safe, effective and reliable.
The postholder will undertake maintenance, testing and clinical system administration of the trust's applications. They will support the Application Managers/Applications Specialists with application changes,troubleshooting problems and challenges, the expansion and upgrading of applications, as well as supporting new systems in both Project stage and BAU.
The post holder will be expected to support the Test Lead in the testing of applications, including new software releases and updates.
To be a point of contact for all clinical application and e-RS related issues or queries for internal staff, GP Practices and external stakeholders. You will manage incidents and develop relevant skill and knowledge to progress change requests on the trusts incident management system for all applications we support
To understand the systems, offer potential solutions to problems, escalate when required and will support a team of skilled application specialists.
Main duties of the job
Full job description provides an overview of the key tasks/responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required.
To be considered for this role, you should have experience supporting clinical applications in a healthcare environment, including Electronic Patient Record systems, incident management, application administration and user support. Applicants without relevant clinical systems experience are unlikely to meet the essential criteria outlined in the person specification.
Please note, if a sufficient number of applications for the role is received the advert will close early.
About us
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.
Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.
Job description
Job responsibilities
Please see the attached supporting document which contains more information about the role in the job description and person specification
Person Specification
Education/ Qualifications
- Educated to degree level or equivalent experience
- Operational knowledge of complex applications, such as Patient Administration and Clinical systems, preferably gained in a complex health care environment.
- ITIL Foundation qualification
- Oracle Millennium (formerly Cerner) Fundamentals
Previous experience
- Experience of managing and resolving requests and incidents using an incident management system.
- Experience in the usage, support, maintenance, and administration of Clinical applications with the focus of Electronic Patient Record systems eg. Oracle Millenium, Emis Web & e-RS
- Knowledge of best practice in application support
- Experience of testing new software releases and updates
- Experience of supporting the delivery of applications from project into live support and also application upgrades
Skills/ Knowledge/ Ability
- Able to prioritise workloads and resource them in response to changing demands and requirements.
- Able to effectively troubleshoot incidents and understand when to escalate when required
- Strong communication skills and the ability to work as part of a large multi-disciplinary team and communicate with staff and colleagues at all levels, particularly when supporting applications users/staff
- Experience of delivering training to individuals or large groups of staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Croydon Health Services NHS Trust
Address
Croydon University Hospital
530 London Road
Croydon
CR7 7YE
United Kingdom
Employer's website
https://www.croydonhealthservices.nhs.uk/recruitment/