Digital Infrastructure Manager
Job summary
The Digital Infrastructure Manager will be responsible for and be proactive in ensuring that the Trust's infrastructure including data centres, servers, networks, storage and related systems are robust, resilient and high performing to meet the evolving needs of the Trust.
The role will manage the server, network, and telecoms teams and will work in partnership with the IT service desk, desktop team, application support team, digital portfolio office (P3O) and other stakeholders.
The post holder will work closely with the Assistant Director of Infrastructure and Architecture and the Digital Portfolio Office to ensure infrastructure work programmes are co-ordinated and complimentary.
With a customer-centred mind-set, effective management of stakeholders is an essential part of this role including relationship with project / programme teams, partners and suppliers.
To deliver a responsive, effective, secure and resilient infrastructure service, the post holder will proactively maintain IT infrastructure including configuration, patching, security, connectivity, backup and associated documentation.
The post holder will ensure that underlying infrastructure supports our clinical and corporate systems and align with our strategic objective
The post holder will identify, mitigate and manage infrastructure related risks. They will ensure IT disaster recovery and IT business continuity plans are kept up-to-date
Main duties of the job
Infrastructure Operations
- Lead the delivery of network, server, telecoms and infrastructure services.
- Manage the full lifecycle of infrastructure assets, including planning, implementation, maintenance, upgrades, and retirement.
Security, Governance and Compliance
- Ensure infrastructure services meet security and compliance requirements.
- Work closely with Cyber Security and Information Governance teams.
Service Management
- Lead infrastructure support teams in accordance with ITIL best practice.
- Ensure incidents, requests, problems, and changes are effectively managed and documented.
Business Continuity and Disaster Recovery
- Develop and maintain infrastructure continuity and disaster recovery plans.
- Ensure regular testing and validation of recovery procedures.
Financial Management
- Support budget development and capital planning.
- Develop business cases and investment proposals.
Leadership and People Management
- Provide line management for server and network engineering teams.
- Conduct appraisals, objective setting, and performance reviews.
Strategic Planning and Service Development
- Develop operational and strategic infrastructure roadmaps.
- Forecast future capacity and technology requirements.
- Identify risks, dependencies, and resource needs.
Stakeholder Engagement
- Build strong relationships with clinical, operational, and corporate stakeholders.
- Present complex technical information to senior leadership audiences.
About us
Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people.
Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people's homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough.
Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents. We place strong emphasis on education, training and career development for all staff.
If you want to make a real difference, challenge yourself and be part of a Trust that's shaping local healthcare, Croydon Health Services could be the place for you.
At Croydon Health Services NHS Trust, we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Job description
Job responsibilities
Please refer to the attached job description for a more detailed information about theassociated post
Person Specification
EDUCATION AND QUALIFICATIONS
- Master's degree or equivalent relevant experience of working at a senior level in IT
- ITIL Foundation
- PRINCE2 Foundation
- Evidence of continuous relevant professional development
- Management qualification
- ITIL Intermediate qualification
- Member of the British Computer Society
KNOWLEDGE AND UNDERSTANDING
- Extensive knowledge and technical understanding of IT infrastructure components and technologies
- Good understanding of technological advances in healthcare and industry
- Practical understanding of ITIL best practice and application to the delivery of IT infrastructure services.
- Knowledge of Service Level Agreements including development and management
- NHS experience.
- Business case development
EXPERIENCE
- Substantial experience as a senior manager within a complex IT operations environment, managing IT infrastructure technical resources
- Significant experience in data centre technologies and managing enterprise LANs, WANs, VPNs, SANs
- Significant experience of working with a range of internal and external stakeholders.
- Significant experience of managing budgets
- Experience in IT business continuity management and disaster recovery
- IT performance management monitoring / reporting
- Business case development.
SKILLS/ABILITIES
- Ability to provide and receive highly complex / sensitive information and take necessary steps
- Ability to make judgements on multi-stranded or complex IT problems, which may have no precedent or where there are conflicting opinions.
- High level analytical skills and the ability to draw qualitative and quantitative data from a wide range of sources and present in a clear concise manner
- Ability to develop, maintain and monitor information systems to support innovation initiatives
- Leadership, vision, strategic thinking and planning with highly developed political skills
- Ability to work on own initiative and organise staff workload; working to tight and changing deadlines
- Ability to make decisions autonomously, when required, on challenging issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Croydon Health Services NHS Trust
Address
Croydon University Hospital
530 London Road
Thornton Heath
CR7 7YE
United Kingdom
Employer's website
https://www.croydonhealthservices.nhs.uk/recruitment/