E&F Helpdesk Administrator

Job summary

The post holder will be a member of the Estates & Facilities Directorate and will provide professional service to all staff, contractors and visitors ensuring they are appropriately assisted whether via face to face, telephone or other method. The role will be to provide administrative support to E&F Managers, through undertaking the day to day management of staff accommodation, staff gym, ordering of goods and services through the eProcurement and e-financial systems, managing the day to day of jobs on Planet.

This is a pivotal role to ensure the smooth running of the essential administration and business support duties within E&F Directorate. Maintain a professional attitude and ensure the efficient running and co-ordination of the administrative functions being aware of the ever-changing environment of the department.

Main duties of the job

Provide administrative and helpdesk support for the Estates & Facilities Directorate, act as first point of contact for staff, contractors, tenants, and external visitors. Manage maintenance requests through the Planet CAFM system, escalating outstanding issues when required.

Deliver professional helpdesk service by handling telephone, email, and online enquiries relating to maintenance, staff accommodation, staff gym membership, procurement, and general facilities matters. Maintain accurate records, update departmental KPIs and performance scorecards.

Support procurement and finance processes by raising orders, receipting goods and services, processing invoices, resolving payment queries, reconciling accounts, and maintaining departmental stock levels. Liaise regularly with Finance, Procurement, Estates teams, contractors, and external partners to ensure effective service delivery.

Administer staff accommodation services, including enquiries, room allocations, tenancy agreements, invoicing, inspections, maintenance coordination, contractor liaison, advertising vacancies, and ensuring compliance with relevant policies, legislation, data protection, and information governance requirements.

Manage day-to-day administration of the staff gym, including membership registrations, inductions, ordering supplies, and promoting facility usage.

Provide training and support for new staff and volunteers, undertake Health Roster and paycard administration.

About us

Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people.

Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people's homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough.

Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents. We place strong emphasis on education, training and career development for all staff.

If you want to make a real difference, challenge yourself and be part of a Trust that's shaping local healthcare, Croydon Health Services could be the place for you.

At Croydon Health Services NHS Trust, we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.