Installation Coordinator

Installation Coordinator

Old Trafford, Office Based | Full-Time (37.5 hours; 8:45am to 5:50pm on Monday – Thursday with 1 hour lunch and 2 x 15 min break, and 8:45am to 5pm on Friday with 30 min lunch and 2 x 15 min break) | £28,000 per year

Do you enjoy keeping things organised, coordinating people, and delivering great customer service

Crystal Ball is a Multi Award Winning vehicle tracking and lone worker service provider based in Old Trafford. We serve a growing customer base across all business sectors, from SMEs to enterprise businesses and local government, throughout the UK.

What’s in it for you:

• Competitive salary of £28,000 per year.
• 20 days holiday plus 8 UK bank holidays, plus 1 extra day per year of service (up to 25 days).
• Company pension and private medical insurance.
• Casual dress code and on-site parking.
• Join a vibrant, close-knit, and established team with direct access to our Operations Director.

Are you the right person for the job:

• Excellent communicator with a professional telephone manner.
• Enthusiastic, polite, and self-motivated.
• Highly organised with attention to detail.
• IT literate and a team player.
• Experience in scheduling / planning is helpful but not essential – full training provided.
• A strong desire to deliver first-class customer service.

What will your role look like:

• Efficiently schedule and dispatch Engineers to customer sites.
• Monitor Engineer activity and progress.
• Manage incoming phone calls, emails, and support tickets within agreed SLAs.
• Process orders and close job tickets to ensure work is completed satisfactorily.
• Record all customer communications within the CRM.
• Contribute to improving our customer service standards by providing a professional and efficient service.

If you are ready to start your career at Crystal Ball, then click APPLY now!

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