Remote Customer Success Representative
We are looking for a driven and client-focused Customer Success Specialist to join our team. You will be the primary point of contact for a portfolio of clients, ensuring they derive maximum value from our platform, achieve their business goals, and remain long-term partners. Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.
This is a relationship-first role that sits at the intersection of technology, compliance, and finance, ideal for someone who thrives in a fast-moving environment and is passionate about the blockchain ecosystem.
Own the end-to-end customer relationship post-sale, from onboarding through renewal and expansion.
Serve as the voice of the customer internally, collaborating with Product, Sales, and Support to resolve issues and drive improvements.
Deliver tailored training sessions and product walkthroughs for clients across varying levels of technical sophistication.
Identify upsell and cross-sell opportunities within your portfolio and collaborate with Sales Executives to convert them.
Monitor client engagement metrics and proactively address signs of churn risk.
Assist clients in understanding blockchain analytics concepts, compliance workflows, and platform best practices.
Support clients in the European markets, leveraging cultural and regional knowledge to build trusted relationships.
Maintain accurate records of client interactions, health scores, and account plans in CRM systems (HubSpot).
English language proficiency is essential, fluency in other languages is a strong plus.
~3+ years of experience in Customer Success, Account Management, or a client-facing role within fintech, SaaS, or compliance technology.
~ Solid understanding of blockchain fundamentals, cryptocurrency markets, or financial crime compliance (AML/KYC).
~ Proactive, organised, and data-driven approach to managing a portfolio of accounts.
~ Comfortable working in a remote-first, fast-paced environment Experience working with or for crypto exchanges, financial regulators, or banks.
Knowledge of regional regulatory frameworks. xehkeey
Experience using HubSpot CRM.
Remote working/work at home options are available for this role.
This is a relationship-first role that sits at the intersection of technology, compliance, and finance, ideal for someone who thrives in a fast-moving environment and is passionate about the blockchain ecosystem.
Own the end-to-end customer relationship post-sale, from onboarding through renewal and expansion.
Serve as the voice of the customer internally, collaborating with Product, Sales, and Support to resolve issues and drive improvements.
Deliver tailored training sessions and product walkthroughs for clients across varying levels of technical sophistication.
Identify upsell and cross-sell opportunities within your portfolio and collaborate with Sales Executives to convert them.
Monitor client engagement metrics and proactively address signs of churn risk.
Assist clients in understanding blockchain analytics concepts, compliance workflows, and platform best practices.
Support clients in the European markets, leveraging cultural and regional knowledge to build trusted relationships.
Maintain accurate records of client interactions, health scores, and account plans in CRM systems (HubSpot).
English language proficiency is essential, fluency in other languages is a strong plus.
~3+ years of experience in Customer Success, Account Management, or a client-facing role within fintech, SaaS, or compliance technology.
~ Solid understanding of blockchain fundamentals, cryptocurrency markets, or financial crime compliance (AML/KYC).
~ Proactive, organised, and data-driven approach to managing a portfolio of accounts.
~ Comfortable working in a remote-first, fast-paced environment Experience working with or for crypto exchanges, financial regulators, or banks.
Knowledge of regional regulatory frameworks. xehkeey
Experience using HubSpot CRM.
Remote working/work at home options are available for this role.