Technical Support Engineer
Technical Support Engineer
Location: High Wycombe, Buckinghamshire
Type: Permanent, Full-Time
Overview
We're looking for a Technical Support Engineer to provide advanced technical assistance to a global team of field-based service engineers. The role involves troubleshooting complex electrical, hydraulic, and mechanical issues, offering expert guidance, and occasionally providing on-site support for complex problems.
This position is primarily office-based and suits someone who enjoys problem-solving, teamwork, and supporting engineers in the field.
Key Responsibilities
- Provide remote technical support to field service engineers in the UK and overseas
- Review and resolve escalated service issues, ensuring timely and effective outcomes
- Support new product development and continuous improvement projects
- Work closely with design and service teams to improve reliability and customer satisfaction
- Maintain accurate service documentation, reports, and records
- Promote best practices in safety, cost control, and quality improvement
Skills & Competencies
- Strong ability to interpret electrical, mechanical, and hydraulic schematics
- Logical thinker with a practical approach to problem-solving
- Confident communicator - able to explain technical concepts clearly
- Self-motivated with good prioritisation and organisational skills
- Team player with a proactive and customer-focused attitude
Qualifications & Experience
- HNC (or equivalent) in an engineering discipline
- Alternatively, 5+ years' experience in a hands-on engineering or technical support role
- Experience supporting electro-mechanical or test equipment would be an advantage
Benefits Summary:
Performance Indicators
- Timely and effective resolution of customer issues
- Clear communication and ownership of escalated cases
- Contribution to improvements in quality, cost, and service delivery
Location: High Wycombe, Buckinghamshire
Type: Permanent, Full-Time
Overview
We're looking for a Technical Support Engineer to provide advanced technical assistance to a global team of field-based service engineers. The role involves troubleshooting complex electrical, hydraulic, and mechanical issues, offering expert guidance, and occasionally providing on-site support for complex problems.
This position is primarily office-based and suits someone who enjoys problem-solving, teamwork, and supporting engineers in the field.
Key Responsibilities
- Provide remote technical support to field service engineers in the UK and overseas
- Review and resolve escalated service issues, ensuring timely and effective outcomes
- Support new product development and continuous improvement projects
- Work closely with design and service teams to improve reliability and customer satisfaction
- Maintain accurate service documentation, reports, and records
- Promote best practices in safety, cost control, and quality improvement
Skills & Competencies
- Strong ability to interpret electrical, mechanical, and hydraulic schematics
- Logical thinker with a practical approach to problem-solving
- Confident communicator - able to explain technical concepts clearly
- Self-motivated with good prioritisation and organisational skills
- Team player with a proactive and customer-focused attitude
Qualifications & Experience
- HNC (or equivalent) in an engineering discipline
- Alternatively, 5+ years' experience in a hands-on engineering or technical support role
- Experience supporting electro-mechanical or test equipment would be an advantage
Benefits Summary:
- Private health insurance and 24/7 wellbeing support
- Pension with 6 11% employer contribution, life cover up to 6x salary
- 25 days holiday + 8 bank holidays, option to buy extra
- Free onsite parking, cycle-to-work & EV schemes
- Staff recognition, social events, and training support
Performance Indicators
- Timely and effective resolution of customer issues
- Clear communication and ownership of escalated cases
- Contribution to improvements in quality, cost, and service delivery
- Company
- Cubiq Recruitment
- Location
- Buckinghamshire, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP Annual
- Posted
- Company
- Cubiq Recruitment
- Location
- Buckinghamshire, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP Annual
- Posted